NABD System
By NABD System
Help Desk Software
Onetime(Perpetual License)
About
Customers should have a fast and consistent customer service experience across all channels, including web, phone, email, chat, social media, and mobile. Cross-channel strategies should be developed to ensure customers can move seamlessly between devices and channels. An intelligent knowledge base engine can be used to help customers get answers quickly. The service resolution process should be managed via business process management and routing engine.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
Screenshot 1
Pricing
Free
USD0
- Self Service Help Center
- Capture Cases from email: 1 inbox
- Capture Cases from Facebook: 1 page
- Capture Cases from Twitter: 1 account
- Live Chat: 3 agents
- 1StopDesk channel
- Dynamic Routing Rules and automatic case assignment
- Load Balancing across Agents/Users
- Knowledge Base ( Public + Internal)
- Basic SLA
- Automatic Escalation notifications for SLA violation
- Full life-cycle Case Management
- Extended case management to front office and back office users
- Extended case management to external entities
- Ba
Professional
USD30/User/Month
- Includes features of Free plan
- plus
- Capture Cases from email: 3 inbox
- Capture Cases from Facebook: 3 page
- Capture Cases from Twitter: 3 account
- Native Mobile Apps
- Live Chat: unlimited
- Advanced SLA Options
- Sentiment analysis
- Execute Macros
- Advanced Analytics
- Checklist
- Conditional forms customization
- Call center
- Customized Reports & Analytics Limit: 5
- Case Customization
- Includes features of Free plan
- plus
- Capture Cases from email: 3 inbox
- Capture Cases from Facebook: 3 page
- Capture Cases from Tw
Enterprise
USD60/User/Month
- Includes features of Professional plan
- plus
- Capture Cases from email: unlimited
- Capture Cases from Facebook: unlimited
- Capture Cases from Twitter: unlimited
- Business Process Management(BPM) customization
- Work Order Management
- Whitelist
- Tracking Website Online Visitors
- Customized Reports & Analytics Limit: 20
- Active Directory integration
- Integration and Connectors
- Storage Quota: 20 GB
- Chat Support: 24x7
- Phone support: 24x7
- Includes features of Professional plan
- plus
- Capture Cases from email: un
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Frequently Asked Questions
How much does NABD System cost?
▼
NABD System offers 3 pricing plan(s):
- Free — USD0.00
- Professional — USD30.00 /User/Month
- Enterprise — USD60.00 /User/Month
What is NABD System used for?
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NABD System is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does NABD System offer a free trial?
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NABD System does not currently offer a free trial.
What support does NABD System provide?
▼
NABD System provides Online (Ticket) support.
Is NABD System cloud-based or on-premise?
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NABD System is Cloud Hosted software.
What training resources does NABD System offer?
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NABD System provides Help Guides,Blogs,Video Guides for training.
