ngDesk

By ngDesk

★ 5.0 · 2 reviews Help Desk Software Onetime(Perpetual License)

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About

ngDesk is a customer service, marketing, and sales solution that enables you to automate your procedures for an enhanced user experience. It provides smart tools and features for asset management, IT management, sales management and support management, all in one place. ngDesk centralizes your ticket handling, making it easier and faster to handle problems and keep your agents and customers satisfied. ngDesk live chat makes it simple to interact and delight your customers across several platforms, including the social, mobile, and web. Customers and agents can quickly and easily discover answers to their inquiries with ngDesk's knowledge base and self-service site. You can manage all your software and hardware assets in one place and obtain insights to help you save money and stay compliant. ngDesk's CRM is built on an all-in-one platform that combines sales pipelines, processes, and quotes. You can use enticing email marketing to keep your consumers interested. Additionally, you can increase the

Key Features

✓ Incident Management
✓ Social Media Integration
✓ Multi-Channel Communication
✓ Macros (Templated Responses)
✓ Customizable Branding
✓ Ticket Management
✓ Surveys & Feedback
✓ Known Issue Management
✓ Knowledge Base
✓ Contract (SLA Management)
✓ Community Forums
✓ Automated Routing
✓ Alerts (Escalation)
✓ Self Service Portal
✓ Live Chat
✓ Document Storage

Pricing

ngDesk

USD0

Unlimited Users and Agents
Chatbots
Unlimited Tickets and Chats
Custom Modules
Knowledge Base
Escalations and Schedules
Unlimited Users and Agents
Chatbots
Unlimited Tickets and Chats
Custom Modules
Knowledge Base
Escalations and Schedules

Get Started

Team

USD4/User/Month

Includes features of Cloud plan
plus
Installed on Premise (25 users min.)
24/7 Priority Support
Migration and Setup
CRM Integrations
Includes features of Cloud plan
plus
Installed on Premise (25 users min.)
24/7 Priority Support
Migration and Setup
CRM Integrations

Start Free Trial

Enterprise

USD7/User/Month

Includes features of Premise plan
plus
Custom Development and Plugins
GDPR
PCI
HIPPA
SOX Compliant
Single Sign On
Private Instance
Installed on Premise (25 users min.)
Includes features of Premise plan
plus
Custom Development and Plugins
GDPR
PCI
HIPPA
SOX Compliant
Single Sign On
Private Instance
Installed on Premise (25 users min.)

Contact Sales

User Reviews + Write a Review

Bikram Roy

★★★★★

ngDesk offer better prioritization of actions

ngDesk offer better prioritization of actions, I'd say. ngDesk has a better interface than most similar products, and a unique categorization of public and private conversations. It's also great to set up filters for certain people automatically.

Mugilan nagalingam

★★★★★

Best in CRM

ngDesk makes their clients into experts and advocates for their own platform. ngDesk helpdesk software provides us with thorough overview of both customer and integrations including the number of the platforms we use for internal reporting and customer cont...

Frequently Asked Questions

How much does ngDesk cost? ▼

ngDesk offers 3 pricing plan(s):

ngDesk — USD0.00
Team — USD4.00 /User/Month
Enterprise — USD7.00 /User/Month

What is ngDesk used for? ▼

ngDesk is a Help Desk Software solution. Top features include:

Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Customizable Branding

Does ngDesk offer a free trial? ▼

Yes, ngDesk offers a 0-day free trial.

What support does ngDesk provide? ▼

ngDesk provides Online (Ticket) support.

Is ngDesk cloud-based or on-premise? ▼

ngDesk is Cloud Hosted software.

What training resources does ngDesk offer? ▼

ngDesk provides Help Guides,Blogs,Video Guides for training.

Company ngDesk

HQ Dallas , Texas United States

Starting price Free

Deployment Cloud Hosted

Languages English

Free Trial 0 Days