osTicket Pricing, Features & Reviews

About

osTicket is an open-source helpdesk management software solution that is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises.

Key Features

✓ Incident Management
✓ Social Media Integration
✓ Multi-Channel Communication
✓ Macros (Templated Responses)
✓ Customizable Branding
✓ Ticket Management
✓ Surveys & Feedback
✓ Known Issue Management
✓ Knowledge Base
✓ Contract (SLA Management)
✓ Community Forums
✓ Automated Routing
✓ Alerts (Escalation)
✓ Self Service Portal
✓ Live Chat
✓ Document Storage

Screenshots

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Pricing

Open Source

USD0

Community Support
Email Integration Supported
Community Support
Email Integration Supported

Get Started

Cloud Hosted

USD9/User/Month

Powered by a support system
Email Integration Supported
Email & phone ongoing support
Free Walk-through Session
Managed Upgrades & Maintenance
Rock-solid infrastructure
guaranteed uptime
Daily Backups
Redundant Platform
Powered by a support system
Email Integration Supported
Email & phone ongoing support
Free Walk-through Session
Managed Upgrades & Maintenance
Rock-solid infrastructure
guaranteed uptime
Daily Backups
Redundant Platform

Start Free Trial

Virtual Appliance

USD0

Includes everything in Cloud-hosted plan
plus
Customized to fit your business needs
Includes everything in Cloud-hosted plan
plus
Customized to fit your business needs

Get Started

User Reviews + Write a Review

L

Lewis

★☆☆☆☆

As much as this is one of the best free…

As much as this is one of the best free ticket system scripts available right now, it's 2020 and the default theme still looks like it's from Windows 1995 and is NOT responsive on either the front or backend. There are very, very few alternative third party...

LM

Liam M

★★★☆☆

"OsTicket is free if you self host - but it may be worth paying for another product."

What do you like best? OsTicket goes through periodic updates that do improve it - but there's a lot left to be desired. However, it's functional and most importantly - free. What do you dislike? Search function is terrible. Even the adv...

JH

Joseph H

★★★☆☆

"Great start but not finished"

What do you like best? Easy to use and easy to create tickets. It is open source and easy to install. The administration interface is both easy to find and easy to use. The whole ticketing software feels like it was designed for a programmer by a p...

KL

Keith L

★★★★☆

"OsTicket Review"

What do you like best? The customization of themes and plugins. What do you dislike? Limited functionality and no knowledge base What problems are you solving with the product? What benefits have you realized? osticket i...

AC

Autumn C S

★★★★☆

"Great for our needs"

What do you like best? It's got everything we need to help our customers, from the basic ticket system with classifications to a functional knowledge base. What do you dislike? Honestly, we haven't found any negatives as of yet. It's bee...

Read All 42 Reviews

Frequently Asked Questions

How much does osTicket cost? ▼

osTicket offers 3 pricing plan(s):

Open Source — USD0.00
Cloud Hosted — USD9.00 /User/Month
Virtual Appliance — USD0.00

What is osTicket used for? ▼

osTicket is a Help Desk Software solution. Top features include:

Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Customizable Branding

Does osTicket offer a free trial? ▼

Yes, osTicket offers a 0-day free trial.

What support does osTicket provide? ▼

osTicket provides Business Hours,Online (Ticket) support.

Is osTicket cloud-based or on-premise? ▼

osTicket is Cloud Hosted software.

What training resources does osTicket offer? ▼

osTicket provides Help Guides,Blogs,Video Guides for training.