OTRS
By OTRS
Help Desk Software
Onetime(Perpetual License)
About
OTRS is a comprehensive service management software that helps businesses improve their customer service quality in an efficient manner. With this software, users can quickly channelise and prioritise the received requests from individual customers and get those fulfilled within time. The software also lets customers get a clear overview of how long it will take for companies to resolve their problems by checking on ticket wise statuses.
OTRS lets companies’ employees and teams balance their workload and deliver high-quality service on time. It comes with customised templates that can be used to deliver accurate answers in real-time. In addition, the software can also be used to improve self-service support by adding complete and up-to-date FAQs as well as chat functions within integrated video guides.
Automated reports generated by the software helps businesses to get a clear overview of monitoring the request processing time and enhance their service quality levels accordingly. Moreover, OTRS also helps to reduce service delivery errors by making sure
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
Screenshot 1
Pricing
Silver
USD0
- 10 Concurrent Agents
- 9:00 AM - 5:00 PM Weekday Support
- Certified data centers
- Storage: 50 GB
- 3 Feature Add-ons
- Recovery time 8 hours
- 10 Concurrent Agents
- 9:00 AM - 5:00 PM Weekday Support
- Certified data centers
- Storage: 50 GB
- 3 Feature Add-ons
- Recovery time 8 hours
Gold
USD0
- 50 Concurrent Agents
- 8:00 AM - 8:00 PM Weekday Support
- Certified data centers
- Storage: 400 GB
- 7 Feature Add-ons
- Recovery time 6 hours
- 50 Concurrent Agents
- 8:00 AM - 8:00 PM Weekday Support
- Certified data centers
- Storage: 400 GB
- 7 Feature Add-ons
- Recovery time 6 hours
Titanium
USD0
- 100 Concurrent Agents
- 24/7/365 Support
- Certified data centers
- Storage: 1000 GB
- 10 Feature Add-ons
- Recovery time 4 hours
- 100 Concurrent Agents
- 24/7/365 Support
- Certified data centers
- Storage: 1000 GB
- 10 Feature Add-ons
- Recovery time 4 hours
Platinum
USD0
- 200 Concurrent Agents
- 24/7/365 Support
- Certified data centers
- Storage: 2000 GB
- Unlimited Feature Add-ons
- Recovery time 2 hours
- 200 Concurrent Agents
- 24/7/365 Support
- Certified data centers
- Storage: 2000 GB
- Unlimited Feature Add-ons
- Recovery time 2 hours
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L
Lewis
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Frequently Asked Questions
How much does OTRS cost?
▼
OTRS offers 4 pricing plan(s):
- Silver — USD0.00
- Gold — USD0.00
- Titanium — USD0.00
- Platinum — USD0.00
What is OTRS used for?
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OTRS is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does OTRS offer a free trial?
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OTRS does not currently offer a free trial.
What support does OTRS provide?
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OTRS provides Phone,Business Hours,Online (Ticket) support.
Is OTRS cloud-based or on-premise?
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OTRS is Cloud Hosted software.
What training resources does OTRS offer?
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OTRS provides Help Guides,Blogs,Video Guides for training.
