Plumsail HelpDesk
By Plumsail HelpDesk
Help Desk Software
Onetime(Perpetual License)
About
Plumsail HelpDesk is an advanced help desk tool that allows you to generate tickets and get reports on your support team's performance. E-mail communications from your customers display in HelpDesk right away, and you can automate repetitive activities using triggers and schedules. With the assistance of a unique web-widget for external sites, customers can submit tickets without leaving your site. You can customise triggers, ticket views, templates, forms, reports, statuses, and the appearance of your HelpDesk with Plumsail. Users can provide solutions to the most frequent queries to assist their consumers using the knowledge base. With your HelpDesk data, you can evaluate the efficiency and intensity of HelpDesk use, each agent's own productivity, identify the most active requesters, and do other types of data analysis too with Plumsail HelpDesk. Additionally, using Microsoft Flow, you can connect your help desk to social media and other sources.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Plumsail HelpDesk
USD0
- Support channels
- Ticket management
- Knowledge base
- Agent efficiency
- Automation
- Reporting
- Customization
- Security
- Support channels
- Ticket management
- Knowledge base
- Agent efficiency
- Automation
- Reporting
- Customization
- Security
User Reviews
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Frequently Asked Questions
How much does Plumsail HelpDesk cost?
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Plumsail HelpDesk offers 1 pricing plan(s):
- Plumsail HelpDesk — USD0.00
What is Plumsail HelpDesk used for?
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Plumsail HelpDesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Plumsail HelpDesk offer a free trial?
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Plumsail HelpDesk does not currently offer a free trial.
What support does Plumsail HelpDesk provide?
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Plumsail HelpDesk provides Online (Ticket) support.
Is Plumsail HelpDesk cloud-based or on-premise?
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Plumsail HelpDesk is Cloud Hosted software.
What training resources does Plumsail HelpDesk offer?
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Plumsail HelpDesk provides Help Guides,Blogs,Video Guides for training.
