ProProfs Help Desk
By ProProfs Help Desk
Help Desk Software
Yearly,Monthly
About
ProProfs Help Desk is an efficient helpdesk and support ticketing software that enables companies to provide the best solution to queries raised by individual clients. Teams can manage multiple emails within a shared inbox, and the software is designed for top graded support teams. It utilises automation to enhance agent productivity levels, and appropriate reports are offered to help teams monitor essential customer service metrics, measure agent-wise performance and share NPS, CSAT and other survey-related reports. Companies can personalise the software to meet their own needs - they can generate custom fields for tickets, set priorities matching with SLAs and keep the identity of their brand intact. Other important functionalities include live chat, survey maker to gain customer feedback and knowledge base, which promotes self-service.
Key Features
- ✓ 360-degree Customer view
- ✓ Data Enrichment
- ✓ Data Orchestration
- ✓ Data Source
- ✓ Hyper Targeting
- ✓ GDPR Compliance
- ✓ Data Cleansing
- ✓ Email Marketing
- ✓ Landing Pages
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Essentials
USD15/User/Month
- Unlimited Tickets: Unlimited
- Inboxes: 3
- Departments & Teams: 3
- Ticket History: 1 Year
- Auto-Response
- Canned Responses
- Ticket Ratings
- Reports: Basic
- Roles & Permissions
- File Attachments: 10 MB
- Labels
- Spam
- Bookmark
- Overdue Time
- Internal Notes in Ticket
- Dynamic Placeholders
- Social Media Channels
- Mobile App
- Branding
- Integrations: Basic
- Customer Support: Premium Support
- Unlimited Tickets: Unlimited
- Inboxes: 3
- Departments & Teams: 3
- Ticket History: 1 Year
- Auto-Response
- Canned Responses
- Ticket Ratings
- R
Premium
USD20/User/Month
- Unlimited Tickets: Unlimited
- Inboxes: 5
- Departments & Teams: 5
- Ticket History: Unlimited
- Includes features of Essentials plan
- plus
- Reports: Advanced
- Ticket Routing
- Child Tickets
- Audit & Admin Controls
- File Attachments: 20 MB
- Business Hours
- ProProfs Survey Maker: Survey Maker Premium ($120 per Year and $20 per Month)
- Custom Fields & Filters
- API & Single Sign-On
- White Label
- Custom License
- Enterprise Security & Ownership
- Vault
- Integrations: Advanced
- Unlimited Tickets: Unlimited
- Inboxes: 5
- Departm
Enterprise
USD0
- Includes features of Premium plan
- plus
- Inboxes: Unlimited
- Departments & Teams: Unlimited
- Customer Support: Onboarding & Success Manager
- Includes features of Premium plan
- plus
- Inboxes: Unlimited
- Departments & Teams: Unlimited
- Customer Support: Onboarding & Success Manager
User Reviews
+ Write a Review
S
Shruti
consultant · ThinkBizz
ProProfs Help Desk has been a great addition to our support team
AG
Archi Goyal
Marketer · Great Champ Technology
Complete customer support suite at an affordable price
ProProfs help desk has helped us save more, scale our support process quickly, and stay available for customers on multiple channels.
J
Jenifer
Sr Manager · Techahead
A must-have tool for help desk teams!
It was amazing working with this helpdesk tool.
N
neha
seo executive · vibes communications
A must-have tool for help desk teams!
I believe the tool should offer advanced reporting capabilities. Currently, it has a limited number of help desk metrics.
S
Shrishti
Business Development · Thnkibiz
A must-have tool for help desk teams!
Frequently Asked Questions
How much does ProProfs Help Desk cost?
▼
ProProfs Help Desk offers 3 pricing plan(s):
- Essentials — USD15.00 /User/Month
- Premium — USD20.00 /User/Month
- Enterprise — USD0.00
What is ProProfs Help Desk used for?
▼
ProProfs Help Desk is a Help Desk Software solution. Top features include:
- 360-degree Customer view
- Data Enrichment
- Data Orchestration
- Data Source
- Hyper Targeting
Does ProProfs Help Desk offer a free trial?
▼
Yes, ProProfs Help Desk offers a 0-day free trial.
What support does ProProfs Help Desk provide?
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ProProfs Help Desk provides Phone,Online (Ticket),Business Hours support.
Is ProProfs Help Desk cloud-based or on-premise?
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ProProfs Help Desk is Cloud Hosted software.
What training resources does ProProfs Help Desk offer?
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ProProfs Help Desk provides Help Guides,Video Guides,Blogs for training.
