ReadyDesk
By ReadyDesk
Help Desk Software
Onetime(Perpetual License)
About
ReadyDesk is a web-based help desk software solution that is comprehensive and has features that are designed to satisfy the needs of businesses of all sizes. With ReadyDesk, businesses are able to provide their consumers with a variety of solutions for promptly resolving difficulties. Customers and technicians can generate tickets through the online interface or from incoming emails using the programme. It also accepts file attachments and keeps track of all ticket activities. Individuals may create an infinite amount of client portals, each with its own branding and settings, to support different departments or enterprises. Customers can self-serve by browsing the knowledge base's help articles. Furthermore, users can provide immediate assistance to their consumers. Technicians can create unique automated greetings and prefabricated responses to address frequently requested queries fast. Individuals may simply connect to clients' Windows-based systems to inspect and operate instantaneously, and customers do not need to install anything on their machines. Other features of the software include asset management, network inventory, billing,
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
ReadyDesk (Cloud Hosted)
USD9/Month
- Fast and free automated setup
- There is nothing to download
- There is nothing to install
- No need to purchase and maintain an expensive server
- Same day setup so you can start using ReadyDesk quickly (automated setup process starts instantly after sign up)
- Easily access ReadyDesk from anywhere in the world
- Dedicated MS SQL Server database
- Option to have your own domain name like support.yourcompany.com
- All future upgrades are installed for you automatically
- Automated daily backups
- Inexpensive monthl
ReadyDesk (Download)
USD99one-time fee
- ReadyDesk resides on your own server
- Complete control over server and network configuration
- Complete database access and control
- Download and install future upgrades at your own pace
- Unlimited tickets
- Unlimited file attachments
- Unlimited chat sessions
- Unlimited remote desktop
- Unlimited customer portals
- Unlimited mailboxes
- Unlimited billing addresses
- FREE installation and configuration services available
- ReadyDesk resides on your own server
- Complete control over server and network configuration
- C
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Frequently Asked Questions
How much does ReadyDesk cost?
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ReadyDesk offers 2 pricing plan(s):
- ReadyDesk (Cloud Hosted) — USD9.00 /Month
- ReadyDesk (Download) — USD99.00 one-time fee
What is ReadyDesk used for?
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ReadyDesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does ReadyDesk offer a free trial?
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ReadyDesk does not currently offer a free trial.
What support does ReadyDesk provide?
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ReadyDesk provides Business Hours,Online (Ticket) support.
Is ReadyDesk cloud-based or on-premise?
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ReadyDesk is Cloud Hosted software.
What training resources does ReadyDesk offer?
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ReadyDesk provides Help Guides,Blogs for training.
