- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- ✓ Visitor Targeting
- ✓ Video Chat
- ✓ Transfers
- ✓ Shortcut Messages
- ✓ Offline Form
- ✓ Knowledge Database
- ✓ Co-Browsing
- ✓ Call Me Option
- ✓ Agent Scheduling
- ✓ Persistent Chat
- Unlimited Email Inboxes
- Live Chat
- Social Media Channels
- Public/Internal FAQ
- Workflow Automation (Macros)
- Response Templates
- Website Integration
- Chatbots
- Cues (Proactive Messages)
- Basic Reporting
- Customer Intents
- Unlimited Email Inboxes
- Live Chat
- Social Media Channels
- Public/Internal FAQ
- Workflow Automation (Macros)
- Response Templates
- Website Integration
- Chatbots
- Cues (Proactive Messages)
- Basic Reporting
- Customer Intents
- Includes features of Basic plan
- plus
- Manage Multiple Brands in one Account
- Live View of Site Visitors
- Advanced Reporting
- SMS and Voice Channels
- Custom Hosted Domain
- Customizable Email Appearance
- Status Page
- Includes features of Basic plan
- plus
- Manage Multiple Brands in one Account
- Live View of Site Visitors
- Advanced Reporting
- SMS and Voice Channels
- Custom Hosted Domain
- Customizable Email Appearance
- Status Page
- Includes features of Pro plan
- plus
- Peek (Live Screensharing)
- Departments (Staff Groups)
- Staff Performance Reporting
- Staff Shifts and Vacation Days
- Customizable Staff Roles
- Customer Satisfaction Ratings
- In-Chat Video Calls
- Optional Classic Chat Mode *
- FAQ Article Edit History
- Includes features of Pro plan
- plus
- Peek (Live Screensharing)
- Departments (Staff Groups)
- Staff Performance Reporting
- Staff Shifts and Vacation Days
- Customizable Staff Roles
- Customer Satisfaction Ratings
- In-Chat Video Calls
What do you like best? Ability to answer web based chats to my site What do you dislike? After using other solutions your interface is behind solutions like servicenow/slack and other similar tools What business problems are you solving with ...
What do you like best? Just works. Multichannel without thinking about it. Easy to use and get started with. No extensive setups required. And fills the needs we have to manage the support. What do you dislike? I would like to be able to put supp...
What do you like best? This system keeps things from falling through the cracks. We like being able to see who is working on a project What do you dislike? Sometimes attachments don't process correctly Recommendations to others considering the...
What do you like best? let customers contact us on the fly via chat What do you dislike? have to re-sign into the app often. there's a delay in getting chat emails sent to me so I can reply via email (the reply via email is awesome though when it...
What do you like best? I like that things can be assigned, opened, resolved, or have a remind set up (so it pops up for handling but doesn't bog down the active list What do you dislike? I don't like the search function--it's quirky and doesn't a...
Reamaze offers 4 pricing plan(s):
- Basic — USD29.00 /User/Month
- Pro — USD49.00 /User/Month
- Plus — USD69.00 /User/Month
- Enterprise — USD0.00
Reamaze is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Yes, Reamaze offers a 0-day free trial.
Reamaze provides Business Hours,Online (Ticket) support.
Reamaze is Cloud Hosted software.
Reamaze provides Help Guides,Blogs,Video Guides for training.
