ReplyManager
By ReplyManager
Help Desk Software
Monthly,Yearly
About
eBay, Amazon, and other online sellers can use ReplyManager to manage high volumes of incoming email. With ReplyManager, you can process eBay refunds, manage returns, cancellations, and Resolution Center issues all in one place. You can also sync orders from Linnworks, Brightpearl, and ChannelAdvisor to pull in order details in each customer message. ReplyManager also lets you know which language your international messages are in, so you always send the right templates or translations. You can also leave internal notes and send emails to vendors or shipping carriers within the customer’s email thread.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
ESSENTIAL
USD49/Month
- Unlimited tickets
- Unlimited templates
- Unlimited snippets
- Unlimited tags
- Email support
- Email templates
- Automated personalization tags
- Internal notes
- Auto-responses & reminders
- Full Amazon & eBay integration
- Customer & order details in each message
- eBay returns & cases
- Language auto-detection
- SLA countdown
- Performance & sales reports
- Collision detection
- Auto-assign tickets
- Unlimited tickets
- Unlimited templates
- Unlimited snippets
- Unlimited tags
- Email support
- Email templates
- Automated personalizatio
TEAM
USD75/Month
- Includes features of Essential plan
- plus
- Auto-responder
- Unlimited rules
- Collision detection
- @mentions
- Custom fields
- Custom SLAs
- Merge tickets
- Internal notes
- Phone support
- 7 x 5 support
- Includes the features of all plan
- Includes features of Essential plan
- plus
- Auto-responder
- Unlimited rules
- Collision detection
- @mentions
- Custom fields
- Custom SLAs
- Merge tickets
- Internal notes
- Phone support
- 7 x 5 support
- Includes the features of all plan
PROFESSIONAL
USD99/Month
- Includes the features of Team plan
- plus
- AI-powered responses
- Auto-translate
- Full management reports
- Pre-sales opportunities
- Feedback included free
- Custom roles/permissions
- Assisted onboarding
- Account manager
- Chat support
- 24 x 7 support
- Includes the features of all plan
- Includes the features of Team plan
- plus
- AI-powered responses
- Auto-translate
- Full management reports
- Pre-sales opportunities
- Feedback included free
- Custom roles/permissions
- Assisted onboarding
- Account manager
- Chat support
- 24 x 7
ENTERPRISE
USD159/Month
- Includes the features of Professional plan
- plus
- Chat included free
- CSAT measurement
- Enterprise reporting
- API access
- Service level guarantee
- 10 day expert training
- 99.9% uptime SLA
- Includes the features of all plan
- Includes the features of Professional plan
- plus
- Chat included free
- CSAT measurement
- Enterprise reporting
- API access
- Service level guarantee
- 10 day expert training
- 99.9% uptime SLA
- Includes the features of all plan
User Reviews
+ Write a Review
V
Vicki
Thank you for your response
Thank you for your response. It’s is a outlet store In opryl mills. However I had just brought a pair of shoes back probably 2 monthes ago and the store took the return. I have to say that there was several ladies shopping and all of them had a negative abo...
JC
John Collins
Great helpdesk solution!
Very helpful, especially for sellers with a large customer service base.
K
Katie
easy to integrate and use
easy to integrate and use
Frequently Asked Questions
How much does ReplyManager cost?
▼
ReplyManager offers 4 pricing plan(s):
- ESSENTIAL — USD49.00 /Month
- TEAM — USD75.00 /Month
- PROFESSIONAL — USD99.00 /Month
- ENTERPRISE — USD159.00 /Month
What is ReplyManager used for?
▼
ReplyManager is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does ReplyManager offer a free trial?
▼
Yes, ReplyManager offers a 0-day free trial.
What support does ReplyManager provide?
▼
ReplyManager provides Phone,Business Hours support.
Is ReplyManager cloud-based or on-premise?
▼
ReplyManager is Cloud Hosted software.
What training resources does ReplyManager offer?
▼
ReplyManager provides Help Guides,Blogs,Video Guides for training.
