RescueAssist

By RescueAssist

★ 4.3 · 242 reviews Remote Access Software Yearly,Monthly

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About

What is RescueAssistRescueAssist is a cloud-based remote support tool by GoTo that allows IT teams to troubleshoot and fix issues quickly. It enables secure, real-time access to devices anywhere.Why Choose RescueAssistRescueAssist offers fast, browser-based support with no need for downloads. It's trusted for its reliability, ease of use, and high-level security features.Benefits of RescueAssistIt reduces downtime with instant remote assistance and improves customer satisfaction. IT teams can assist multiple users simultaneously, boosting efficiency.How to Use RescueAssistTechnicians log in to the web portal, initiate a support session, and send users a secure access link. The session starts instantly with remote screen control.Features of RescueAssistIncludes file transfer, multi-session handling, remote diagnostics, and live chat. It also offers session recording and robust encryption for data protection.

Key Features

✓ Session Recording
✓ Remote Control
✓ File Transfer
✓ Feedback Collection
✓ Diagnostic Tools
✓ Screen Sharing
✓ Live Chat
✓ Session Transfer

Screenshots

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Pricing

RescueAssist

USD69/Month

Web Console
File Transfer
Remote Diagnostics
Multi-Monitor Navigation
Multi-Session Support
Slack integration
Mobile Add-On : Only $20 per Agent Monthly
Web Console
File Transfer
Remote Diagnostics
Multi-Monitor Navigation
Multi-Session Support
Slack integration
Mobile Add-On : Only $20 per Agent Monthly

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User Reviews + Write a Review

User in Information Technology and Services

★☆☆☆☆

"Frustrating Day-to-Day Experience"

What do you like best? Once a session is established, the software works reasonably well at controlling remote PCs, transferring files, and delivering basic chat functionality with end user. What do you dislike? This product is unreliab...

User in Computer & Network Security

★★★☆☆

"I have used it to help others with their computer problems."

What do you like best? It is fairly intuitive. I could get it to work without any special training. What do you dislike? It takes time to get it work the way needed. What problems are you solving with the product? What benefit...

steve m

★★★☆☆

"GoToAssist Review"

What do you like best? The ability to remotely connect to client computers to quickly perform technical support. What do you dislike? I have had quite a few problems trying to connect to certain client computers using the software. Also...

Jacki S

★★★☆☆

"Not a direct user - customer of users"

What do you like best? Trustworthy and seamless way of working with support on computer issues. What do you dislike? As a customer of support teams who use this application it all flows wonderfully - I barely even know that it's in use....

Administrator in Management Consulting

★★★☆☆

"Dependable"

What do you like best? Works flawlessly on a variety of platforms, has never failed to function as needed so long as remote client has active network connection What do you dislike? Id prefer the option to have it start up running as a ...

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Frequently Asked Questions

How much does RescueAssist cost? ▼

RescueAssist offers 1 pricing plan(s):

RescueAssist — USD69.00 /Month

What is RescueAssist used for? ▼

RescueAssist is a Remote Access Software solution. Top features include:

Session Recording
Remote Control
File Transfer
Feedback Collection
Diagnostic Tools

Does RescueAssist offer a free trial? ▼

Yes, RescueAssist offers a 0-day free trial.

What support does RescueAssist provide? ▼

RescueAssist provides Phone,Online (Ticket),Business Hours support.

Is RescueAssist cloud-based or on-premise? ▼

RescueAssist is Cloud Hosted software.

What training resources does RescueAssist offer? ▼

RescueAssist provides Help Guides,Video Guides,Blogs for training.

Company RescueAssist

HQ Boston, Massachusetts United States

Starting price USD69 /Month

Deployment Cloud Hosted

Languages English

Free Trial 0 Days