Richpanel
By Richpanel
Help Desk Software
Yearly,Monthly
About
Richpanel is an AI-powered customer data and experience management software used to expand sales opportunities. It is a Help Desk software to solve customer's queries and improve customer's experience. A smart routing is available to transfer your customer conversations across channels - email, chat and social. The software offers functions like create SLAs, view customers sessions live, and categorize tickets to prioritize response. The software integrates with popular eCommerce systems.
Key Features
- ✓ 360-degree Customer view
- ✓ Data Enrichment
- ✓ Data Orchestration
- ✓ Data Source
- ✓ Hyper Targeting
- ✓ GDPR Compliance
- ✓ Data Cleansing
- ✓ Email Marketing
- ✓ Landing Pages
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- ✓ Visitor Targeting
- ✓ Video Chat
- ✓ Transfers
- ✓ Shortcut Messages
- ✓ Offline Form
- ✓ Knowledge Database
- ✓ Co-Browsing
- ✓ Call Me Option
- ✓ Agent Scheduling
- ✓ Persistent Chat
Screenshots
Screenshot 1
Pricing
Starter (Self-Service)
USD
100
/Month
- Order management
- Returns & exchanges
- Branded Help Center
- Support via live chat & email
- business hours.
- Order management
- Returns & exchanges
- Branded Help Center
- Support via live chat & email
- business hours.
Regular (Self-Service)
USD
300
/Month
- Includes features of Starter plan
- plus
- Custom flows
- Presales scenarios
- Agent handoff
- Multilingual
- Includes features of Starter plan
- plus
- Custom flows
- Presales scenarios
- Agent handoff
- Multilingual
Pro (Self-Service)
USD
600
/Month
- Includes features of Regular plan
- plus
- Lite onboarding
- Named success manager
- Self-service on SMS
- Subscriptions management
- Includes features of Regular plan
- plus
- Lite onboarding
- Named success manager
- Self-service on SMS
- Subscriptions management
Enterprise (Self-Service)
USD
0
- Includes features of Pro plan
- plus
- Custom services
- Full onboarding
- Tickets analysis and audit
- Ongoing self-service optimization
- Includes features of Pro plan
- plus
- Custom services
- Full onboarding
- Tickets analysis and audit
- Ongoing self-service optimization
Starter (Help Desk)
USD
29
/User/Month
- Email & Live Chat
- Facebook & Instagram
- Shopify integration
- Basic reports
- Email & Live Chat
- Facebook & Instagram
- Shopify integration
- Basic reports
Regular (Help Desk)
USD
49
/User/Month
- Includes features of Starter plan
- plus
- SMS & phone channels
- Round-robin assignment
- Magento & Woocommerce integration
- CSAT & revenue reports
- Includes features of Starter plan
- plus
- SMS & phone channels
- Round-robin assignment
- Magento & Woocommerce integration
- CSAT & revenue reports
Pro (Help Desk)
USD
99
/User/Month
- Includes features of Regular plan
- plus
- Multilingual
- Balanced assignment
- Lite onboarding
- Named success manager
- Includes features of Regular plan
- plus
- Multilingual
- Balanced assignment
- Lite onboarding
- Named success manager
Enterprise (Help Desk)
USD
200
/Month
- Includes features of Pro plan
- plus
- Agent scripting
- Campaign manager
- Tickets analysis and audit
- Custom cart integration
- Includes features of Pro plan
- plus
- Agent scripting
- Campaign manager
- Tickets analysis and audit
- Custom cart integration
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Frequently Asked Questions
How much does Richpanel cost?
▼
Richpanel offers 8 pricing plan(s):
- Starter (Self-Service) — USD100.00 /Month
- Regular (Self-Service) — USD300.00 /Month
- Pro (Self-Service) — USD600.00 /Month
- Enterprise (Self-Service) — USD0.00
- Starter (Help Desk) — USD29.00 /User/Month
- Regular (Help Desk) — USD49.00 /User/Month
- Pro (Help Desk) — USD99.00 /User/Month
- Enterprise (Help Desk) — USD200.00 /Month
What is Richpanel used for?
▼
Richpanel is a Help Desk Software solution. Top features include:
- 360-degree Customer view
- Data Enrichment
- Data Orchestration
- Data Source
- Hyper Targeting
Does Richpanel offer a free trial?
▼
Yes, Richpanel offers a 0-day free trial.
What support does Richpanel provide?
▼
Richpanel provides Online (Ticket),Business Hours support.
Is Richpanel cloud-based or on-premise?
▼
Richpanel is Cloud Hosted software.
What training resources does Richpanel offer?
▼
Richpanel provides Help Guides,Video Guides,Blogs for training.
