Salesforce Service Cloud
By Salesforce Service Cloud
Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues.
With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert.
You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- Case Management
- Service Console App(s)
- Knowledge
- Telephony Integration (CTI)
- Case Management
- Service Console App(s)
- Knowledge
- Telephony Integration (CTI)
- Case Management
- Service Console App(s)
- Knowledge
- Service Contracts and Entitlements
- Telephony Integration (CTI)
- Case Management
- Service Console App(s)
- Knowledge
- Service Contracts and Entitlements
- Telephony Integration (CTI)
- Case Management
- Service Console App(s)
- Knowledge
- Service Contracts and Entitlements
- Telephony Integration (CTI)
- Web Services API
- Case Management
- Service Console App(s)
- Knowledge
- Service Contracts and Entitlements
- Telephony Integration (CTI)
- Web Services API
- Case Management
- Service Console App(s)
- Knowledge
- Service Contracts and Entitlements
- Telephony Integration (CTI)
- Web Services API
- Premier Success Plan
- Case Management
- Service Console App(s)
- Knowledge
- Service Contracts and Entitlements
- Telephony Integration (CTI)
- Web Services API
- Premier Success Plan
PROS & CONS What are the best aspects of this product? Anything related to customer account can now be organized. It also makes things a lot easier to spot. This is perfect for customer support. I already know who I'm collaborating with, the pro...
PROS & CONS What are the best aspects of this product? The flexibility in business use cases. Native case management with a combination of approval process and worklows. Health check on a service done in real-time. This can be made through Repor...
PROS & CONS What are the best aspects of this product? Some good things to take note of. The service cloud console and feedback tracks interactions made between the CC team and client. Auto recommendations of solutions and topics. With Omni-Chan...
PROS & CONS What are the best aspects of this product? Tasks have resulted to larger book sizes of account management a lot more maintained. Nothing will ever go missing/overlooked. Outlook e-mail logs, sales, and account management function a l...
PROS & CONS What are the best aspects of this product? Some good things to take note of. The service cloud console and feedback tracks interactions made between the CC team and client. Auto recommendations of solutions and topics. With Omni-Chan...
Salesforce Service Cloud offers 4 pricing plan(s):
- Essentials — USD25.00 /User/Month
- Professional — USD75.00 /User/Month
- Enterprise — USD150.00 /User/Month
- Unlimited — USD300.00 /User/Month
Salesforce Service Cloud is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Yes, Salesforce Service Cloud offers a 0-day free trial.
Salesforce Service Cloud provides Phone,Online (Ticket),Business Hours support.
Salesforce Service Cloud is Cloud Hosted software.
Salesforce Service Cloud provides Help Guides,Video Guides,Blogs for training.
