Service Creatio Pricing, Features & Reviews

About

Service Creatio is a comprehensive service management platform that enables companies to accelerate their service delivery processes, enhancing customer experience with the best solutions to meet the demand of individual customers. It provides a variety of relevant information that is required to know everything about customers and helps to collaborate with them at every touchpoint present in the service cycle. Service Creatio brings all communication channels in one place for a seamless customer experience. Users can personalize their communication channels and connect with customers through messengers, phone, email or self-service portals. Moreover, Service Creatio’s inbuilt tools help companies in improving the efficiency levels of their contact centre. With its intelligent tools and low-code capabilities, the platform facilitates all contact centre processes. It can also manage complex ITSM processes by applying the best methods of the ITIL framework. Companies get to boost their service efficiency through a process-centric UX and incorporate intelligence to simplify routing and case classification.

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Pricing

Customer Center (cloud and on-site)

USD45/User/Month

Customer 360° Profile
Omnichannel communications
Service catalog
Contact center
Self-service portal
Case management
Knowledge management
Business process management
Low-code/no-code configuration
Analytics
Collaboration tools
AI and machine learning tools
Mobile application
Access and user management
Development framework
Customer 360° Profile
Omnichannel communications
Service catalog
Contact center
Self-service portal
Case management
Knowledge management
Business process management
Low-code/no

Contact Sales

Service Enterprise (cloud and on-site)

USD60/Month

Customer 360° Profile
Omnichannel communications
Service catalog
Contact center
Self-service portal
Service level management
Configuration management
Case management (including incidents and service requests)
Problem management
Knowledge management
Change management
Release management
Business process management
Low-code/no-code configuration
Analytics
Collaboration tools
AI and machine learning tools
Mobile application
Access and user management
Development framework
Customer 360° Profile
Omnic

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User Reviews + Write a Review

N

Nels

★★★★☆

It is an all-around CRM that offers fast and effective solutions to a variety of customer complaints.

PROS & CONS What are the best aspects of this product? Our ultimate goal as a company is to serve our customers to the best of our abilities. BPM Online allows us to answer queries, fix disputes, and accommodate special requests using a centrali...

N

Nels

★★★★☆

It is an all-around CRM that offers fast and effective solutions to a variety of customer complaints.

PROS & CONS What are the best aspects of this product? Our ultimate goal as a company is to serve our customers to the best of our abilities. BPM Online allows us to answer queries, fix disputes, and accommodate special requests using a centrali...

M

Misty

★★★★★

We aim to cater to all client issues and I’m happy that BPM Online is there to help us all the way.

PROS & CONS What are the best aspects of this product? A few years ago, we started the company without any metrics on hand. So there is no way for us to determine our overall performance. One of our challenges was customer satisfaction because w...

C

Cleo

★★★★★

It makes our tasks a lot easier as we get the opportunity to cater to more clients.

PROS & CONS What are the best aspects of this product? One of the reasons we started using this particular CRM product is addressing multiple issues with our clients. Many pending requests are piling up, and clients keep calling us to make follo...

C

Cleo

★★★★★

It makes our tasks a lot easier as we get the opportunity to cater to more clients.

PROS & CONS What are the best aspects of this product? One of the reasons we started using this particular CRM product is addressing multiple issues with our clients. Many pending requests are piling up, and clients keep calling us to make follo...

Read All 5 Reviews

Frequently Asked Questions

How much does Service Creatio cost? ▼

Service Creatio offers 2 pricing plan(s):

Customer Center (cloud and on-site) — USD45.00 /User/Month
Service Enterprise (cloud and on-site) — USD60.00 /Month

Does Service Creatio offer a free trial? ▼

Yes, Service Creatio offers a 0-day free trial.

What support does Service Creatio provide? ▼

Service Creatio provides Online (Ticket) support.

Is Service Creatio cloud-based or on-premise? ▼

Service Creatio is Cloud Hosted software.

What training resources does Service Creatio offer? ▼

Service Creatio provides Help Guides,Blogs,Video Guides for training.