SherpaDesk Pricing, Features & Reviews

About

SherpaDesk is an advanced all-in-one helpdesk software that offers comprehensive support to businesses engaged in IT Management, Education, Accounting, and Consulting services. The software creates a detailed combination of business-relevant tools such as helpdesk ticketing, analytics, project management, invoicing, easy billing, time tracking, and more, facilitating enhanced operation. An intuitive and accurate ticketing system makes it easy for organizations to receive, respond, and report on individual support tickets generated by customers in a hassle-free manner. Along with this, the software also helps to keep projects on track. Businesses will never miss their billable dates with the help of the time tracking feature offered by the solution. An asset management tool within SherpaDesk facilitates active integrations with external billing platforms, ensuring accurate monitoring of the same. Payments and invoice-related transactions can be processed using the billing module of the software. Its data reporting feature enables proper analysis and relevant decision-making.

Key Features

✓ Recurring (Subscription Billing)
✓ Project Billing
✓ Online Invoicing
✓ Invoice History
✓ Hourly Billing
✓ Customizable Invoices
✓ Offline Payments
✓ Tax Calculator
✓ Dunning Management
✓ Payment Reminders
✓ Quotes (Estimates)
✓ Payment Processing
✓ Contact Database
✓ Online Payments
✓ Mobile Payments
✓ Customer Portal
✓ Contingency Billing
✓ Multi-Currency
✓ Time & Expense Tracking
✓ Task Management
✓ Status Tracking
✓ Project Planning
✓ Percent-Complete Tracking
✓ Timeline View
✓ Project Templates
✓ Idea Management
✓ Kanban Board
✓ Recurring Task Management
✓ Resource Management
✓ Requirement Management
✓ Portfolio Management
✓ Milestone Tracking
✓ IT Project Management
✓ Issue Management
✓ Budget Management
✓ Timesheet Management
✓ Mobile Time Tracking
✓ Billable & Non-billable Hours
✓ Automatic Time Capture
✓ Employee Database
✓ Leave Tracking (Vacation)
✓ Billing and Invoicing
✓ Overtime Calculation
✓ Offline Time Tracking
✓ Multiple Billing Rates
✓ Time Tracking
✓ Task Tracking
✓ Task Scheduling
✓ Task Assigning
✓ Reporting (Analytics)
✓ Progress Tracking
✓ Collaboration Tools
✓ Gantt Charts
✓ Gamification
✓ Alerts

Screenshots

Screenshot 1

Pricing

Single Agent

USD0

Ticket Management
Time Tracking
Expenses
Invoicing
Projects
ToDos
Knowledgebase
Mobile App
RMM Integration
Full Vanity URL: $10 per Month
Custom Email Domain: $10 per Month
Remote Assistance: $5 per Tech
Ticket Management
Time Tracking
Expenses
Invoicing
Projects
ToDos
Knowledgebase
Mobile App
RMM Integration
Full Vanity URL: $10 per Month
Custom Email Domain: $10 per Month
Remote Assistance: $5 per Tech

Get Started

Base Camp

USD39/User/Month

Includes features of Single Agent plan
plus
Multiple Technicians
Includes features of Single Agent plan
plus
Multiple Technicians

Start Free Trial

High Camp

USD49/User/Month

Includes features of Base Camp plan
plus
Asset Management
Asset Auditing
Full Vanity URL
Custom Email Domain
Includes features of Base Camp plan
plus
Asset Management
Asset Auditing
Full Vanity URL
Custom Email Domain

Contact Sales

Contractors License

USD9per Tech

Tickets for a lower fee
Speciﬁcally assigned tickets
Tickets generated within their designated account
Tickets for a lower fee
Speciﬁcally assigned tickets
Tickets generated within their designated account

Contact Sales

User Reviews + Write a Review

★★☆☆☆

"Great concept, poor support"

What do you like best? The price of this software was what initially attracted me to to try it. I signed up for the free account which came with a trial for the Basecame version. It boasted about the first technician always being free and as a small MSP...

★★★☆☆

"Sherpa Desk time management "

What do you like best? Sherpa desk allows me to account for consultation time and generate invoices! What do you dislike? A bit difficult to learn all the functions that are available. What business problems are you solving with the product? ...

KP

Kendra P

★★★☆☆

"Good Tool for smaller business"

What do you like best? The category folders are very helpful when you have multiple users from different services utilizing the program for ticketing purposes. What do you dislike? The security levels are not very leveled. I can go into...

★★★★☆

"Simple ticket system - maybe a little too simple "

What do you like best? Sherpadesk is pretty user friendly because it is very simple to use. However, it might be a little too simplistic, as it cannot do many advanced functions. If you're looking for just a quick way to log and track tickets, it does t...

★★★★☆

"IT Help Center ticketing system"

What do you like best? email notifications, queues, and the product is very easy to use. What do you dislike? nothing that jumps out at me as a dislike Recommendations to others considering the product None What business problems are yo...

Read All 29 Reviews

Frequently Asked Questions

How much does SherpaDesk cost? ▼

SherpaDesk offers 4 pricing plan(s):

Single Agent — USD0.00
Base Camp — USD39.00 /User/Month
High Camp — USD49.00 /User/Month
Contractors License — USD9.00 per Tech

What is SherpaDesk used for? ▼

SherpaDesk is a Help Desk Software solution. Top features include:

Recurring (Subscription Billing)
Project Billing
Online Invoicing
Invoice History
Hourly Billing

Does SherpaDesk offer a free trial? ▼

Yes, SherpaDesk offers a 0-day free trial.

What support does SherpaDesk provide? ▼

SherpaDesk provides Business Hours,Online (Ticket) support.

Is SherpaDesk cloud-based or on-premise? ▼

SherpaDesk is Cloud Hosted software.

What training resources does SherpaDesk offer? ▼

SherpaDesk provides Help Guides,Blogs,Video Guides for training.