SmarterTrack
By SmarterTrack
Help Desk Software
Onetime(Perpetual License)
About
By consolidating all communication in one location, you can analyze and document customer service interactions for compliance needs. SmarterTrack also provides a wide range of features to help reduce support and customer service costs, including automation capabilities, a self-service customer portal, and a ticket-based system that can be used to route and assign tasks.
SmarterTrack's help desk software will help you improve customer service while reducing support and customer service costs. By consolidating communication in one place, you can analyze and document customer service interactions for compliance needs. SmarterTrack also provides features like automation, a self-service customer portal, and a ticket-based system to help reduce support and customer service costs.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
SmarterTrack Hosted
USD20/User/Month
- SmarterTrack Communicator
- SIP-compliant softphone
- free technical support
- All sites are hosted in a secure
- state-of-the-art datacenter
- SmarterTrack Communicator
- SIP-compliant softphone
- free technical support
- All sites are hosted in a secure
- state-of-the-art datacenter
SmarterTrack Professional
USD0
- Email ticketing and issue tracking
- Live chat
- customer Portal
- User Community
- Call logging
- Email ticketing and issue tracking
- Live chat
- customer Portal
- User Community
- Call logging
SmarterTrack Enterprise
USD0
- Support for multiple Brands
- Customer satisfaction surveys
- Customizable forms
- Single Sign-On
- scheduled email reports
- Support for multiple Brands
- Customer satisfaction surveys
- Customizable forms
- Single Sign-On
- scheduled email reports
User Reviews
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Frequently Asked Questions
How much does SmarterTrack cost?
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SmarterTrack offers 3 pricing plan(s):
- SmarterTrack Hosted — USD20.00 /User/Month
- SmarterTrack Professional — USD0.00
- SmarterTrack Enterprise — USD0.00
What is SmarterTrack used for?
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SmarterTrack is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does SmarterTrack offer a free trial?
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Yes, SmarterTrack offers a 0-day free trial.
What support does SmarterTrack provide?
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SmarterTrack provides Phone,Business Hours,Online (Ticket) support.
Is SmarterTrack cloud-based or on-premise?
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SmarterTrack is Cloud Hosted software.
What training resources does SmarterTrack offer?
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SmarterTrack provides Help Guides,Blogs for training.
