SnapEngage
By SnapEngage
- ✓ Visitor Targeting
- ✓ Transfers
- ✓ Shortcut Messages
- ✓ Persistent Chat
- ✓ Offline Form
- ✓ Knowledge Database
- ✓ Co-Browsing
- ✓ Agent Scheduling
- ✓ Video Chat
- ✓ Call Me Option
- Minimum : 3 Users
- SnapEngage Integration API
- Zendesk
- Help Scout
- JIRA
- Salesforce Desk
- HubSpot
- Mobile SDK
- Facebook Messenger
- Tweet-to-Chat
- SMS-to-Chat: custom
- HIPAA-Compliant SMS Messaging: custom
- ADA Accessibility (WCAG 2.1 Level AA)
- SOC 2 Certification
- End-to-End Encryption (SSL)
- Data At Rest Encryption
- GDPR-Compliant Chat
- HIPAA-Compliant Chat: custom
- HIPAA-Compliant SMS Messaging: custom
- Third-Party Certification: Included with HIPAA Option
- Security Audit Logs: Included with HIPAA Option
- Minium of 3 Users
- Includes features of Essentials plan
- plus
- Answer Bot: additional charges
- Guide Bot: additional charges
- Guide Bot Templates: additional charges
- Guide Bot Custom Surveys: additional charges
- Guide Bot Information Collection: additional charges
- Chatbot API: additional charges
- COVID-19 Coronavirus Symptom Checker Bot: additional charges
- Salesforce
- MS Dynamics Cloud
- Integration Custom Data Mapping
- Secure Data Transfer
- Admin License(s) Included: 1
- Widgets (Sub-Accounts) Included: 2
- H
- Minimum 5 users
- Includes features of Professional plan
- plus
- SAP C4C
- Single Sign-On (SSO)
- Visitor Identity Verification (VIV)
- Additional Security Settings
- Admin License(s) Included: 2
- Widgets (Sub-Accounts) Included: 4
- Routing By Tag
- Agent Status API
- Agent Sub-Status
- Call Me (Click-to-Call)
- Real-Time Auto-Translation
- 24/7 Emergency Phone Case Submission Access
- Priority Case Routing
- Service SLA Credit Options
- Minimum 5 users
- Includes features of Professional plan
- plus
- SAP C4C
- Single Sign-On (SSO
Took weeks to get a clear answer to a simple question. At one point three people from Snap Engage couldn't tell me how much their service costs! I would move away from them if we weren't used to the system. System is ok, but nothing special. Overall, I woul...
What do you like best? SnapEngage is definitely an interesting option. Compared to tools like Zopim and Olark, they are missing an analytics function combined with a possibility to manually start a chat. Its strengths are definitely ease of use a...
PROS & CONS What are the best aspects of this product? SnapEngage offers great ease of use for us and it is a very efficient web client that gives easy access to all the important functionalities. What aspects are problematic or could work b...
What do you like best? I like that you can easily add automated responses, see chat history, pass chats to colleagues, and see your stats What do you dislike? The only info you're given for a prospect is where they're chatting from, it's also not...
What do you like best? Proactive chat is very nice. The ability to trigger it on different places and in different configuration is nice. Different triggers and different messages is useful. The integration to Facebook messenger is also nice. What d...
SnapEngage offers 3 pricing plan(s):
- Essentials — USD16.00 /User/Month
- Professional — USD26.00 /User/Month
- Enterprise — USD0.00
SnapEngage is a Live Chat Software solution. Top features include:
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Yes, SnapEngage offers a 0-day free trial.
SnapEngage provides Phone,Online (Ticket) support.
SnapEngage is Cloud Hosted software.
SnapEngage provides Help Guides,Blogs,Video Guides for training.
