- ✓ Visitor Targeting
- ✓ Transfers
- ✓ Shortcut Messages
- ✓ Persistent Chat
- ✓ Offline Form
- ✓ Knowledge Database
- ✓ Co-Browsing
- ✓ Agent Scheduling
- ✓ Video Chat
- ✓ Call Me Option
- Manage asynchronous workflows
- Increase message throughput
- Work at the customer’s pace
- Productive Agent Desktop
- AI Virtual Agent Framework
- Reporting & Analytics
- Manage all channels with one Universal Queue
- Synchronize web chat with in-app chat
- Make proactive notifications responsive
- Move social conversations from the public to private
- Bridge IVR and Voice to messaging channels
- Take live chat to message during out-of-office hours
- Manage asynchronous workflows
- Increase message throughput
- Work at th
What do you like best? Makes it easy to avoid the phone and talk to customers in a way they feel comfortable-via social media platforms What do you dislike? Tends to timeout, but not that big of an issue What problems are you ...
What do you like best? The interface is very simple and the training was spot on. Sparkcentral can also handle a massive amount of customers, What do you dislike? It is not super detailed when it comes to metrics for social media platfo...
What do you like best? So nicely laid out and easy to use! It made it sooo easy to really connect to my customers. What do you dislike? There is nothing that i truely did not like! It was kind of pricey! I want it for free! Wh...
What do you like best? different views and ability to set tweets as pending to come back to at a later time is great for cross-timezone teams What do you dislike? The URL shorterner adds the link but doesn't update the character account...
What do you like best? The speed at which the contacts enter Spark, leading to efficient solving, and the bio information on users that enter the queue and seeing their past interactions with us, making a CRM type system. What do you dislike?...
Sparkcentral offers 1 pricing plan(s):
- Sparkcentral — USD0.00
Sparkcentral is a Live Chat Software solution. Top features include:
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Sparkcentral does not currently offer a free trial.
Sparkcentral provides Phone,Business Hours,Online (Ticket) support.
Sparkcentral is Cloud Hosted software.
Sparkcentral provides Help Guides,Blogs,Video Guides for training.
