Spiceworks Help Desk
By Spiceworks Help Desk
Help Desk Software
Onetime(Perpetual License)
About
Second, cloud-based help desk application. Third, fast and simple help desk setup.
The Spiceworks Help Desk has a new SWZD ticketing system that makes the newest Help Desk Server and Cloud Help Desk application simpler, easier-to-use, and faster. You can keep up with user requests, track ongoing projects, and get ahead of the next fire drill with ease. Plus, setup is easier than a reboot! There's no sense wasting a bunch of time learning how to use your help desk software when you can be up and running in no time.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
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Pricing
Individual Plan
USD0
- Unlimited Tickets
- Unlimited Devices
- Unlimited Agents
- Unlimited Users
- Unlimited Technicians
- Premium Support
- IT Community with Millions of IT Pros
- Unlimited Tickets
- Unlimited Devices
- Unlimited Agents
- Unlimited Users
- Unlimited Technicians
- Premium Support
- IT Community with Millions of IT Pros
Team Plan
USD0
- Unlimited Tickets
- Unlimited Devices
- Unlimited Agents
- Unlimited Users
- Unlimited Technicians
- Premium Support
- IT Community with Millions of IT Pros
- Unlimited Tickets
- Unlimited Devices
- Unlimited Agents
- Unlimited Users
- Unlimited Technicians
- Premium Support
- IT Community with Millions of IT Pros
Enterprise Plan
USD0
- Unlimited Tickets
- Unlimited Devices
- Unlimited Agents
- Unlimited Users
- Unlimited Technicians
- Premium Support
- IT Community with Millions of IT Pros
- Unlimited Tickets
- Unlimited Devices
- Unlimited Agents
- Unlimited Users
- Unlimited Technicians
- Premium Support
- IT Community with Millions of IT Pros
Custom Plan
USD0
- Unlimited Tickets
- Unlimited Devices
- Unlimited Agents
- Unlimited Users
- Unlimited Technicians
- Premium Support
- IT Community with Millions of IT Pros
- Unlimited Tickets
- Unlimited Devices
- Unlimited Agents
- Unlimited Users
- Unlimited Technicians
- Premium Support
- IT Community with Millions of IT Pros
User Reviews
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Frequently Asked Questions
How much does Spiceworks Help Desk cost?
▼
Spiceworks Help Desk offers 4 pricing plan(s):
- Individual Plan — USD0.00
- Team Plan — USD0.00
- Enterprise Plan — USD0.00
- Custom Plan — USD0.00
What is Spiceworks Help Desk used for?
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Spiceworks Help Desk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Spiceworks Help Desk offer a free trial?
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Spiceworks Help Desk does not currently offer a free trial.
What support does Spiceworks Help Desk provide?
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Spiceworks Help Desk provides Online (Ticket) support.
Is Spiceworks Help Desk cloud-based or on-premise?
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Spiceworks Help Desk is Cloud Hosted software.
What training resources does Spiceworks Help Desk offer?
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Spiceworks Help Desk provides Help Guides,Video Guides,Blogs for training.
