Spiraldesk
By Spiraldesk
Help Desk Software
Monthly,Yearly
About
Spiraldesk is a web-based helpdesk that allows customer service departments to communicate seamlessly with other business domains, such as profit centers, locations, products, or brands. This holistic and centralized unit connects multiple disparate business units that have the same top management, so that users can monitor customer service verticals in each entity. All CRMs modules from different business units can also be connected.
Tickets can be classified by brand, company, product, location, or client, and users can access each one through a web interface using custom ticket filters. Tickets can also be auto-tagged based on subject, content, customers, and more. Additional event-based notifications can be created with placeholders for each brand. Each user-defined brand also receives its own branded support portal.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
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Pricing
Lite
USD0
- Email Channel
- Ticket Filters
- Knowledge Base
- Custom Notifications
- Email Channel
- Ticket Filters
- Knowledge Base
- Custom Notifications
Curl
USD12/Month
- Includes features of Lite plan
- plus
- Social Media Integrations
- Work Flow And Automation
- Multiple Products/Brand
- Ticket Time Tracking
- Email Whitelisting and Blacklisting
- Ip Whitelisting and Blacklisting
- Automatic Tagging
- Brand Specific Agent Signatures
- Includes features of Lite plan
- plus
- Social Media Integrations
- Work Flow And Automation
- Multiple Products/Brand
- Ticket Time Tracking
- Email Whitelisting and Blacklisting
- Ip Whitelisting and Blacklisting
- Automatic Tagging
- Brand Specific Agent Signatu
Radial
USD20/Month
- Includes features of Curl plan
- plus
- Whitelabelled Portals
- Unlimited Ticket Filters
- SSL Enabled Portals
- Agent Collision
- Web Forms
- Custom Attachment Store
- Ticket List Export
- REST API
- Includes features of Curl plan
- plus
- Whitelabelled Portals
- Unlimited Ticket Filters
- SSL Enabled Portals
- Agent Collision
- Web Forms
- Custom Attachment Store
- Ticket List Export
- REST API
Elegant
USD30/Month
- Includes features of Radial plan
- plus
- Free SSL Certificates upto 5 Portals
- Unlimited Temporary Agents
- Email to Notes
- Customer Isolation for Brands
- Unlimited Agent Roles
- Customer Mobile App
- Custom Ticket Feilds
- Unlimited Ticket Subscribers
- Includes features of Radial plan
- plus
- Free SSL Certificates upto 5 Portals
- Unlimited Temporary Agents
- Email to Notes
- Customer Isolation for Brands
- Unlimited Agent Roles
- Customer Mobile App
- Custom Ticket Feilds
- Unlimited Ticket Subscribers
User Reviews
+ Write a Review
OA
Oscar A
"Spiraldesk is a great support tool to provide timely responses to customers"
What do you like best? Spiraldesk has a fast ticket management system. The best thing is its instant chat function that allows more effective communication with customers. I can also create customizable reports and generate them in PDF files. Fortu...
Frequently Asked Questions
How much does Spiraldesk cost?
▼
Spiraldesk offers 4 pricing plan(s):
- Lite — USD0.00
- Curl — USD12.00 /Month
- Radial — USD20.00 /Month
- Elegant — USD30.00 /Month
What is Spiraldesk used for?
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Spiraldesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Spiraldesk offer a free trial?
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Yes, Spiraldesk offers a 0-day free trial.
What support does Spiraldesk provide?
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Spiraldesk provides Online (Ticket) support.
Is Spiraldesk cloud-based or on-premise?
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Spiraldesk is Cloud Hosted software.
What training resources does Spiraldesk offer?
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Spiraldesk provides Help Guides,Blogs,Video Guides for training.
