Sugester
By Sugester
Help Desk Software
Onetime(Perpetual License)
About
Sugester is a powerful and efficient helpdesk software for your business that can help you cut down on helpdesk costs. Sugester makes it easy to share FAQs and solutions to common problems without the need to involve your team. All you need to do is publish help material online to save money and provide an all year round 24/7 customer support channel.
With Sugester, you will be able to catch every customer question or concern without any one ever going through unanswered. Emails, phone calls, chat messages are all integrated into one clean page to maintain orderliness. There is even an embeddable chat widget which lets you have a real-time conversation with your customers, right when they need it.
Sugester also functions as a great team management tool; offering a single interface for assigning, monitoring and generally managing your team. Ensuring your product’s success by having the right person in the right place.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Pro
USD9/User/Month
- Users : 5
- Monthly email send limits : 1000 / agent
- Limit of clients /email lists : 1000
- Email boxes : 10
- Unlimited Own SMTP
- Projects : 30
- Live chats : 1
- Live chat conversations limits : 5000
- Tasks / month : 10000
- Space (GB) : 5 / agent
- Users : 5
- Monthly email send limits : 1000 / agent
- Limit of clients /email lists : 1000
- Email boxes : 10
- Unlimited Own SMTP
- Projects : 30
- Live chats : 1
- Live chat conversations limits : 5000
- Tasks / month : 10000
- Space (GB) : 5 / agent
Max
USD19/User/Month
- Users : Unlimited
- Monthly email send limits : 5000 / agent
- Limit of clients /email lists : 20000
- Email boxes : 30
- Includes features of Pro plan
- plus
- Unlimited Projects
- Live chats : 5
- Live chat conversations limits : 10000
- Tasks / month : 30000
- Space (GB) : 10 / agent
- Macros : 5
- Unlimited Custom roles configuration
- Unlimited Documents templates
- Users : Unlimited
- Monthly email send limits : 5000 / agent
- Limit of clients /email lists : 20000
- Email boxes : 30
- Includes features of Pro plan
- plus
- Unl
Enterprise
USD39/User/Month
- Includes features of Max plan
- plus
- Monthly email send limits : 10000 /agent
- Limit of clients /email lists : 100000
- Unlimited Email boxes
- Unlimited Own SMTP
- Unlimited Projects
- Unlimited Live chats
- Unlimited Live chat conversations limits
- Unlimited Tasks / month
- Space (GB) : 30 / agent
- Customization for customer needs : 1 / agent
- Macros : 50
- Unlimited Custom roles configuration
- Unlimited Documents templates
- Includes features of Max plan
- plus
- Monthly email send limits : 10000 /agent
- Limit of clie
User Reviews
+ Write a Review
"Good CRM Organization and Tracker Tool"
What do you like best? I really like how Sugester CRM keeps track of all of my data from all over the place (email, phone call, message... for me. I can keep track of all of my clients (and add their info on the Client tab and from there created needed ...
Frequently Asked Questions
How much does Sugester cost?
▼
Sugester offers 4 pricing plan(s):
- Free Forever — USD0.00
- Pro — USD9.00 /User/Month
- Max — USD19.00 /User/Month
- Enterprise — USD39.00 /User/Month
What is Sugester used for?
▼
Sugester is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Sugester offer a free trial?
▼
Yes, Sugester offers a 0-day free trial.
What support does Sugester provide?
▼
Sugester provides Phone,Business Hours,Online (Ticket) support.
Is Sugester cloud-based or on-premise?
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Sugester is Cloud Hosted software.
What training resources does Sugester offer?
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Sugester provides Help Guides,Blogs,Video Guides for training.
