Support.cc by 500apps
By Support.cc by 500apps
Help Desk Software
Monthly,Yearly
About
The Support.cc software by 500apps is an all-in-one helpdesk ticketing system that can be used to support your customers. The software offers tools to track engagements across channels, including chat, email, and social media, for a better customer experience. You can also collaborate with teams to receive ticket and knowledge base reports on dashboards to automate workflows. This software is designed for small to medium companies.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Cloud
USD15/Month
- 50 apps (Hosted in 6 locations)
- 99.5% Guaranteed Global Uptime
- 24/5 Email
- Chat Support
- Multiple Workspaces
- 50 apps (Hosted in 6 locations)
- 99.5% Guaranteed Global Uptime
- 24/5 Email
- Chat Support
- Multiple Workspaces
Enterprise
USD75/Month
- 50 apps (Hosted in 6 locations)
- 99.99% Guaranteed Global Uptime
- 24/5 Email
- Chat and Phone Support
- Dedicated Account Representative
- Minimum 25 users
- Personalized Onboarding
- White Label ?
- Extra Security and Compliance
- 50 apps (Hosted in 6 locations)
- 99.99% Guaranteed Global Uptime
- 24/5 Email
- Chat and Phone Support
- Dedicated Account Representative
- Minimum 25 users
- Personalized Onboarding
- White Label ?
- Extra Security and Compliance
Hosted
USD0
- White Label
- BYOS (Bring Your Own Server)
- Hosted Locally on your Server
- 100% On-premises Solutions
- 99.99% Guaranteed Global Uptime
- White Label
- BYOS (Bring Your Own Server)
- Hosted Locally on your Server
- 100% On-premises Solutions
- 99.99% Guaranteed Global Uptime
User Reviews
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Frequently Asked Questions
How much does Support.cc by 500apps cost?
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Support.cc by 500apps offers 3 pricing plan(s):
- Cloud — USD14.99 /Month
- Enterprise — USD74.95 /Month
- Hosted — USD0.00
What is Support.cc by 500apps used for?
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Support.cc by 500apps is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Support.cc by 500apps offer a free trial?
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Yes, Support.cc by 500apps offers a 0-day free trial.
What support does Support.cc by 500apps provide?
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Support.cc by 500apps provides Online (Ticket) support.
Is Support.cc by 500apps cloud-based or on-premise?
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Support.cc by 500apps is Cloud Hosted software.
What training resources does Support.cc by 500apps offer?
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Support.cc by 500apps provides Help Guides,Blogs for training.
