SupportBee

By SupportBee

★ 4.2 · 3 reviews Help Desk Software Yearly,Monthly

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About

SupportBee is a help desk ticket software that encourages maximum possible collaboration among all involved in customer support. Users can manage tickets systematically, allocate tickets to teams/agents, send attachments along also merge multiple tickets coming from the same customer into a single threaded email. You can enjoy HTML email rendering, generate ticket, automate workflow using filters, classify tickets with labels, use snippets to answer common queries, track customer history and add graphic to your customer support replies. It helps collaborating by allowing staff to exchange comments. SupportBee has knowledge base, self-service portal and offers 3rd party integration.

Key Features

✓ Incident Management
✓ Social Media Integration
✓ Multi-Channel Communication
✓ Macros (Templated Responses)
✓ Customizable Branding
✓ Ticket Management
✓ Surveys & Feedback
✓ Known Issue Management
✓ Knowledge Base
✓ Contract (SLA Management)
✓ Community Forums
✓ Automated Routing
✓ Alerts (Escalation)
✓ Self Service Portal
✓ Live Chat
✓ Document Storage

Screenshots

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Pricing

Startup

USD15/User/Month

Unlimited Email Inboxes/Tickets
Customer Management
Snippets
Filters
Customer Satisfaction Ratings
Two Factor Authentication
API Access
In Depth Reports
Audit Trail
Teams: 1
Knowledge Base Software: 1 Site
Basic Integrations
Friendly Customer Service
Unlimited Email Inboxes/Tickets
Customer Management
Snippets
Filters
Customer Satisfaction Ratings
Two Factor Authentication
API Access
In Depth Reports
Audit Trail
Teams: 1
Knowledge Base Software: 1 Site
Basic Integrations
Friendly Customer Servic

Contact Sales

Enterprise

USD20/User/Month

Includes features of Startup plan
plus
Teams: 3
Knowledge Base Software: 3 Sites
Enterprise Integrations
Business Hours
Customer Portal Software
Portal Access for Customer Groups
Includes features of Startup plan
plus
Teams: 3
Knowledge Base Software: 3 Sites
Enterprise Integrations
Business Hours
Customer Portal Software
Portal Access for Customer Groups

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User Reviews + Write a Review

★★★★☆

"Nice help desk - easy to start and use, but with simple functionality. "

What do you like best? integration with Pipedrive and simplicity of administration. labels ar usersul for those who hav lots of products, like our company. web-forms also turns to be needed What do you dislike? no live chat to install, I'd also ...

★★★★☆

"HelpDesk"

What do you like best? It is a beat helpdesk solution for small businesses. Its interface is userfriendly and easy to understand. Pricing model do not depends upon no of agents it depends on volume of tickets. What do you dislike? It is no...

★★★★★

"Supportbee an Effective Email Ticketing System for Customer Support"

What do you like best? It is simple yet effective software.Easy to use and understand. Managing emails with single inbox is a major advantage. What do you dislike? Free version of this software is with more limitations.one such limitation is ther...

Read All 3 Reviews

Frequently Asked Questions

How much does SupportBee cost? ▼

SupportBee offers 2 pricing plan(s):

Startup — USD15.00 /User/Month
Enterprise — USD20.00 /User/Month

What is SupportBee used for? ▼

SupportBee is a Help Desk Software solution. Top features include:

Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Customizable Branding

Does SupportBee offer a free trial? ▼

Yes, SupportBee offers a 0-day free trial.

What support does SupportBee provide? ▼

SupportBee provides Online (Ticket) support.

Is SupportBee cloud-based or on-premise? ▼

SupportBee is Cloud Hosted software.

What training resources does SupportBee offer? ▼

SupportBee provides Help Guides,Video Guides,Blogs for training.

Company SupportBee

HQ United States,

Starting price USD15 /User/Month

Deployment Cloud Hosted

Languages English

Free Trial 0 Days