SympoQ
By SympoQ
Help Desk Software
Onetime(Perpetual License)
About
SympoQ is a help desk system that is built to manage and automate customer service and support activities from a single place. It is quick and easy to set up, and is customizable to fit the needs of your business. The customer portal is accessible 24/7 and allows customers to search for solutions from the knowledge base. This results in increased loyalty from customers.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
Screenshot 1
Pricing
Concept
USD
0
/Month
- 100 tickets
- 1000 events
- Ticket Management
- Agent Portal
- Email Ticketing
- Basic Support
- 12 Months of Data Retention
- Real-Time Reports
- Report Builder
- Workflow Rules
- Custom Submission Fields
- from $0.20 / Ticket
- from $0.20 / 10 Events
- 100 tickets
- 1000 events
- Ticket Management
- Agent Portal
- Email Ticketing
- Basic Support
- 12 Months of Data Retention
- Real-Time Reports
- Report Builder
- Workflow Rules
- Custom Submission Fields
- from $0.20 / Ticket
- from $0.20 / 10 Events
Team
USD
79
/Month
- 300 tickets
- 3000 events
- Includes features of Concept plan
- plus
- Dedicated Customer Portal
- Knowledgebase
- Scheduled Actions
- Unlimited Workspaces
- Ticket Update Fields
- from $0.25 / Ticket
- from $0.30 / 10 Events
- 300 tickets
- 3000 events
- Includes features of Concept plan
- plus
- Dedicated Customer Portal
- Knowledgebase
- Scheduled Actions
- Unlimited Workspaces
- Ticket Update Fields
- from $0.25 / Ticket
- from $0.30 / 10 Events
Premium
USD
325
/Month
- 1000 tickets
- 10000 events
- Includes features of Team plan
- plus
- Intelligent solutions
- Bulk Import Customers
- Email Conversion Placeholders
- from $0.25 / Ticket
- from $0.15 / 10 Events
- 1000 tickets
- 10000 events
- Includes features of Team plan
- plus
- Intelligent solutions
- Bulk Import Customers
- Email Conversion Placeholders
- from $0.25 / Ticket
- from $0.15 / 10 Events
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Frequently Asked Questions
How much does SympoQ cost?
▼
SympoQ offers 3 pricing plan(s):
- Concept — USD0.00 /Month
- Team — USD79.00 /Month
- Premium — USD325.00 /Month
What is SympoQ used for?
▼
SympoQ is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does SympoQ offer a free trial?
▼
Yes, SympoQ offers a 0-day free trial.
What support does SympoQ provide?
▼
SympoQ provides Phone,Online (Ticket) support.
Is SympoQ cloud-based or on-premise?
▼
SympoQ is Cloud Hosted software.
What training resources does SympoQ offer?
▼
SympoQ provides Help Guides,Blogs for training.
