SysAid
By SysAid
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- Simple-to-use
- Resolve issues quickly
- Boost productivity
- Asset Management
- Ticket Automation
- Self-Service
- Automated Reporting
- Cloud or On-Premises Deployments
- Simple-to-use
- Resolve issues quickly
- Boost productivity
- Asset Management
- Ticket Automation
- Self-Service
- Automated Reporting
- Cloud or On-Premises Deployments
- Easy-to-use
- Fast implementation
- More automation
- less repetition
- Enhanced experience for end users & agents
- Includes features of Help Desk plan
- plus
- ITIL Package
- Workflow Automation
- Third-Party Integrations
- Advanced Customized Fields
- Easy-to-use
- Fast implementation
- More automation
- less repetition
- Enhanced experience for end users & agents
- Includes features of Help Desk plan
- plus
- ITIL Package
- Workflow Automation
- Third-Party Integrations
- Advanced Customized Fields
- Outstanding employee experience
- An easier life for Admins
- Faster resolution of tickets
- Quick time to value
- Includes features of ITSM plan
- plus
- AI Service Desk
- Outstanding employee experience
- An easier life for Admins
- Faster resolution of tickets
- Quick time to value
- Includes features of ITSM plan
- plus
- AI Service Desk
What do you like best? Long time user and loved the ticket management system. What do you dislike? SysAid has attempted to become a one-stop shop and has become very bloated with a lot of features that we would never use. In some cases, due to th...
What do you like best? nothing. We were never able to fully roll out because there was always an issue. Product really needs to be installed individually on every device. Remote roll out do not work and they always blame it on Windows. What do you di...
What do you like best? It appeared to have a multitude of features (Servicedesk/CMDB/password resets etc. What do you dislike? The service was one of the poorest I have experienced. We had a technical issue for over 6 months and despite various a...
What do you like best? Easy to use for the end-user to open new tickets What do you dislike? really difficult to configure and missing lots of useful options/features Recommendations to others considering the product: ...
Terrible Support, slow responding and no action taken. For a company that prides itself on developing a best in class support platform their own support is terrible. I will be looking for other solutions.
SysAid offers 3 pricing plan(s):
- Help Desk — USD0.00
- ITSM — USD0.00
- ITSM AI — USD0.00
SysAid is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Yes, SysAid offers a 0-day free trial.
SysAid provides Phone,Online (Ticket),Business Hours support.
SysAid is Cloud Hosted software.
SysAid provides Help Guides,Video Guides,Blogs for training.
