Tactful AI
By Tactful AI
Help Desk Software
Onetime(Perpetual License)
About
The Tactful Unified Cognitive Customer Experience Platform (UCX) offers comprehensive omnichannel customer support through ticketing, CRM, unmatched AI & automation technology solutions. These solutions are proven to help you organize & manage operations, and integrate with Zapier, Shopify, Mitel, and more.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Digital Care
USD0
- Messenger
- Facebook Comments
- Website Integration
- Web SDK
- iOS/Android SDK
- Email Channel
- Omnichannel Agent Desktop
- Content Management System
- Contacts Manager
- Analytics & Reporting
- Messenger
- Facebook Comments
- Website Integration
- Web SDK
- iOS/Android SDK
- Email Channel
- Omnichannel Agent Desktop
- Content Management System
- Contacts Manager
- Analytics & Reporting
AI Chatbot
USD0
- Messenger
- Facebook Comments
- Website Integration
- Web SDK
- iOS/Android SDK
- Chatbot Engine
- Multilingual AI
- Content Management System
- Contacts Manager
- Analytics & Reporting
- Messenger
- Facebook Comments
- Website Integration
- Web SDK
- iOS/Android SDK
- Chatbot Engine
- Multilingual AI
- Content Management System
- Contacts Manager
- Analytics & Reporting
Cognitive Plus
USD0
- Messenger
- Facebook Comments
- Website Integration
- Web SDK
- iOS/Android SDK
- Email Channel
- SMS
- Omnichannel Agent Desktop
- AI-Agent Assist
- Chatbot Engine
- Multilingual AI
- Content Management System
- Contacts Manager
- Ticketing System
- Analytics & Reporting
- Messenger
- Facebook Comments
- Website Integration
- Web SDK
- iOS/Android SDK
- Email Channel
- SMS
- Omnichannel Agent Desktop
- AI-Agent Assist
- Chatbot Engine
- Multilingual AI
- Content Management System
- Contacts Man
Enterprise
USD0
- Dedicated Account Manager
- Conversational Analytics
- Cloud & Private Cloud Deployment Options
- Custom Flow Design
- Multilingual AI Technology
- Call Center Integration
- Video Enabled Customer Care
- Custom Third-Party Integration
- Agents Whisper Mode
- AI-Powered Routing
- Live Customer Insights
- RPA Connectors
- Business Intelligence Tools Integration
- Premium SLA & Support
- Dedicated Account Manager
- Conversational Analytics
- Cloud & Private Cloud Deployment Options
- Custom Flow Design
- Multilingual AI Technology
- Ca
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Frequently Asked Questions
How much does Tactful AI cost?
▼
Tactful AI offers 4 pricing plan(s):
- Digital Care — USD0.00
- AI Chatbot — USD0.00
- Cognitive Plus — USD0.00
- Enterprise — USD0.00
What is Tactful AI used for?
▼
Tactful AI is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Tactful AI offer a free trial?
▼
Tactful AI does not currently offer a free trial.
What support does Tactful AI provide?
▼
Tactful AI provides Online (Ticket) support.
Is Tactful AI cloud-based or on-premise?
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Tactful AI is Cloud Hosted software.
What training resources does Tactful AI offer?
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Tactful AI provides Help Guides,Blogs,Video Guides for training.
