Teamwork Desk
By Teamwork Desk
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- Teamwork integration
- Unlimited inboxes
- Free Help Docs site
- Teamwork integration
- Unlimited inboxes
- Free Help Docs site
- Time tracking
- Triggers
- Two-factor authentication
- Live chat
- Time tracking
- Triggers
- Two-factor authentication
- Live chat
- Customer happiness ratings
- Custom fields
- Full reporting
- Business hours
- Scheduled tickets
- Customer happiness ratings
- Custom fields
- Full reporting
- Business hours
- Scheduled tickets
What do you like best? I like that I can assign to an individual and assign a priority, include an attachement, and leave a note visable just to the assignee. I like that I can look at a customers history and their company history so that I know Wha...
What do you like best? Integration with Teamwork projects is great What do you dislike? Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket. Recommendations to others considering the product ...
What do you like best? The design is substantially better than zendesk It is easy to invite colleagues to participate Easy to mark the tasks complete + interact with those who submitted if needed What do you dislike? On the startup plan, a...
What do you like best? Teamwork desk makes it easier to track progress and make sure the client knows when an issue has been resolved. What do you dislike? It's still a little cumbersome and maybe not intuitive enough. Recommendations to other...
What do you like best? Teamwork has bought clarity to our support desk, both in terms of individual performance tracking and overall response time improvement What do you dislike? you have to pay to get access to some of the reporting, we use bel...
Teamwork Desk offers 4 pricing plan(s):
- Starter — USD10.50 /User/Month
- Pro — USD18.75 /User/Month
- Premium — USD36.75 /User/Month
- Enterprise — USD0.00
Teamwork Desk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Yes, Teamwork Desk offers a 0-day free trial.
Teamwork Desk provides Phone,Business Hours,Online (Ticket) support.
Teamwork Desk is Cloud Hosted software.
Teamwork Desk provides Help Guides,Blogs,Video Guides for training.
