ThriveDesk
By ThriveDesk
Help Desk Software
Yearly,Monthly
About
As a small or medium business, your brand image, mission and values are all represented by your customer service. With ThriveDesk, customer service teams can easily manage conversations across channels, offer immediate support, and delight customers every step of the way.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
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Pricing
Basic
USD8/User/Month
- 2 Mailboxes
- 2 Live chat assistant
- 5 automation rules
- Private notes
- HTML Signature
- Internal search
- Realtime visitor tracking on chat
- Standard integrations
- Up to 10 users
- 2 Mailboxes
- 2 Live chat assistant
- 5 automation rules
- Private notes
- HTML Signature
- Internal search
- Realtime visitor tracking on chat
- Standard integrations
- Up to 10 users
Pro
USD15/User/Month
- Includes features of Basic plan
- plus
- Unlimited mailboxes
- Unlimited live chat assistant
- Unlimited automation rules
- 1 Docs site
- 1 Community forum
- Reports (Full history)
- Custom fields COMING
- API access
- No ThriveDesk branding
- No maximum user count
- Free migration from others platform
- Includes features of Basic plan
- plus
- Unlimited mailboxes
- Unlimited live chat assistant
- Unlimited automation rules
- 1 Docs site
- 1 Community forum
- Reports (Full history)
- Custom fields COMING
- API access
- No ThriveDesk brand
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Frequently Asked Questions
How much does ThriveDesk cost?
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ThriveDesk offers 2 pricing plan(s):
- Basic — USD8.00 /User/Month
- Pro — USD15.00 /User/Month
What is ThriveDesk used for?
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ThriveDesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does ThriveDesk offer a free trial?
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Yes, ThriveDesk offers a 0-day free trial.
What support does ThriveDesk provide?
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ThriveDesk provides Online (Ticket) support.
Is ThriveDesk cloud-based or on-premise?
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ThriveDesk is Cloud Hosted software.
What training resources does ThriveDesk offer?
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ThriveDesk provides Help Guides,Blogs for training.
