About
Ticksy is an advanced helpdesk software that provides you everything you need to provide excellent customer service to your clients. It connects your Envato Market account to provide a one-click option for consumers to validate purchases before submitting a ticket. With Ticksy, you can create as many articles as you like and attach them to one or more categories, ideal for online documentation. With easy digital downloads, the platform supports purchase verification. It allows you to pick a custom subdomain, upload your logo, and change the colors to fit your brand for a consistent customer experience because branding is extremely essential. Ticksy includes fast-loading websites, one-click access to key functions, along with a few keyboard shortcuts for the super-users. With Ticksy, each new ticket and response generates an email notice. These, as well as new notes, ticket assignments, critical announcements, comment likes and more, are shown in the live on-site notifications box offered by T
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
Screenshot 1
Pricing
Ticksy
USD9/Month
- Single Support Agent
- Unlimited tickets
- Unlimited customers
- Unlimited articles
- Custom branding
- and more
- Single Support Agent
- Unlimited tickets
- Unlimited customers
- Unlimited articles
- Custom branding
- and more
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Frequently Asked Questions
How much does Ticksy cost?
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Ticksy offers 1 pricing plan(s):
- Ticksy — USD9.00 /Month
What is Ticksy used for?
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Ticksy is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Ticksy offer a free trial?
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Yes, Ticksy offers a 0-day free trial.
What support does Ticksy provide?
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Ticksy provides Online (Ticket) support.
Is Ticksy cloud-based or on-premise?
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Ticksy is Cloud Hosted software.
What training resources does Ticksy offer?
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Ticksy provides Help Guides,Blogs,Video Guides for training.
