Trakdesk
By Trakdesk
Help Desk Software
Monthly,Yearly
About
We decided that we could do better.
Trakdesk is a company that was created because we felt that the customer support software market had become stagnant. We were disappointed with what was available because the software was slow and outdated. It also had limited user features and an unfriendly UI.
We decided that we could improve the situation and created Trakdesk.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
Starter
USD12/User/Month
- Email to ticket
- Custom Domain
- Ticket Time Tracking
- Single Business Hour
- Multiple Email Accounts
- Satisfaction Surveys
- App integrations
- Email to ticket
- Custom Domain
- Ticket Time Tracking
- Single Business Hour
- Multiple Email Accounts
- Satisfaction Surveys
- App integrations
Professional
USD20/User/Month
- Includes features of Starter plan
- plus
- Announcements
- Multiple Business Hours
- Multiple SLA Policies
- Company & Group SLA
- Multiple Ticket Forms
- Custom DKIM
- Includes features of Starter plan
- plus
- Announcements
- Multiple Business Hours
- Multiple SLA Policies
- Company & Group SLA
- Multiple Ticket Forms
- Custom DKIM
Business
USD30/Month
- Includes features of Professional plan
- plus
- Game Mechanics
- Portal Customization
- Advanced Reports
- Scheduled Reports
- Ticket Scheduler
- Quotes & Invoice
- Includes features of Professional plan
- plus
- Game Mechanics
- Portal Customization
- Advanced Reports
- Scheduled Reports
- Ticket Scheduler
- Quotes & Invoice
Enterprise
USD50/Month
- Includes features of Business plan
- plus
- Custom Email Server
- Custom SSL Certificate
- IP Whitelisting
- Security Audit Report
- Includes features of Business plan
- plus
- Custom Email Server
- Custom SSL Certificate
- IP Whitelisting
- Security Audit Report
User Reviews
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Frequently Asked Questions
How much does Trakdesk cost?
▼
Trakdesk offers 4 pricing plan(s):
- Starter — USD11.99 /User/Month
- Professional — USD19.99 /User/Month
- Business — USD29.99 /Month
- Enterprise — USD49.99 /Month
What is Trakdesk used for?
▼
Trakdesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Trakdesk offer a free trial?
▼
Yes, Trakdesk offers a 0-day free trial.
What support does Trakdesk provide?
▼
Trakdesk provides Phone,Business Hours,Online (Ticket) support.
Is Trakdesk cloud-based or on-premise?
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Trakdesk is Cloud Hosted software.
What training resources does Trakdesk offer?
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Trakdesk provides Help Guides,Blogs,Video Guides for training.
