Trengo
By Trengo
Help Desk Software
Onetime(Perpetual License)
About
Trengo is an integrated inbox application that brings inboxes of the different messaging and social media platforms like WhatsApp, Messenger, Instagram, etc to one single team platform, Having such a unified platform ensures that there is no delay in giving responses to any of the messages and, on the other hand, customers can stick to their preferred way of reaching out to the company.
Enterprises can add multiple users and teams to handle all the messages of the inbox. The internal chat and tagging features allow the sharing of notes and comments between the team members. The software also facilitates multiple live chat sessions on its platform so that the chat support executives can handle several customers at a time.
To make sure that the customers get notified every time a message is sent by the chat support team, one can enable the inbuilt push notification module. Support executives can even directly call the customers over the web through the platform's internal calling module.
Besides chat and call, Tre
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
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Pricing
Grow
USD0€19 per agent/month
- Unlimited messages
- Unlimited contacts
- 180 days archive
- 5 communication channels
- Team inbox
- Live chat
- Flowbots (Add-on)
- Unlimited messages
- Unlimited contacts
- 180 days archive
- 5 communication channels
- Team inbox
- Live chat
- Flowbots (Add-on)
Scale
USD0€30 per agent/month
- Grow
- plus
- Unlimited contacts
- Unlimited days archive
- 50 communication channels
- Team Chat free
- WhatsApp free
- Chatbots
- CSAT
- Statistics + API
- Grow
- plus
- Unlimited contacts
- Unlimited days archive
- 50 communication channels
- Team Chat free
- WhatsApp free
- Chatbots
- CSAT
- Statistics + API
Enterprise
USD0€41 per agent/month
- Scale
- plus:
- Unlimited contacts
- Unlimited days archive
- Unlimited communication channels
- No restrictions
- IVR menus
- Two-Factor Authentication
- Scale
- plus:
- Unlimited contacts
- Unlimited days archive
- Unlimited communication channels
- No restrictions
- IVR menus
- Two-Factor Authentication
User Reviews
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Frequently Asked Questions
How much does Trengo cost?
▼
Trengo offers 3 pricing plan(s):
- Grow — USD0.00 €19 per agent/month
- Scale — USD0.00 €30 per agent/month
- Enterprise — USD0.00 €41 per agent/month
What is Trengo used for?
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Trengo is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Trengo offer a free trial?
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Yes, Trengo offers a 0-day free trial.
What support does Trengo provide?
▼
Trengo provides Online (Ticket),Business Hours support.
Is Trengo cloud-based or on-premise?
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Trengo is Cloud Hosted software.
What training resources does Trengo offer?
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Trengo provides Help Guides,Video Guides,Blogs for training.
