UseDesk
By UseDesk
Help Desk Software
Onetime(Perpetual License)
About
UseDesk is a cloud-based customer support software that consolidates all your customer communication channels into one user-friendly interface. It's ideal for companies that are tired of using different interfaces for interacting with their customers, keeping text templates in Word files, and tracking request reports in Excel.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Pricing
UseDesk
USD45/Month
- Email and Telephony
- Chat and Instant Messaging
- Social Networks
- Knowledge Base
- Reports
- Tags
- Chat Bots
- Response Templates
- Automation
- Customer Support
- Email and Telephony
- Chat and Instant Messaging
- Social Networks
- Knowledge Base
- Reports
- Tags
- Chat Bots
- Response Templates
- Automation
- Customer Support
User Reviews
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Frequently Asked Questions
How much does UseDesk cost?
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UseDesk offers 1 pricing plan(s):
- UseDesk — USD45.00 /Month
What is UseDesk used for?
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UseDesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does UseDesk offer a free trial?
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Yes, UseDesk offers a 0-day free trial.
What support does UseDesk provide?
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UseDesk provides Business Hours,Online (Ticket) support.
Is UseDesk cloud-based or on-premise?
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UseDesk is Cloud Hosted software.
What training resources does UseDesk offer?
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UseDesk provides Help Guides,Blogs,Video Guides for training.
