UserEcho
By UserEcho
Help Desk Software
Monthly,Yearly
About
UserEcho provides customer engagement solutions to help you communicate effectively and resolve the needs of any business. We work with multiple industries all around North America, Europe, and Asia. UserEcho provides a convenient interface for support agents, allowing them complete control to perform support in one place from omnichannel requests. Give your customers a tailored customer support experience. It is not a secret that people are willing to pay more for brands providing them with better customer service. Scale your support with our easy-to-use multi-agent ticketing system. Help your agents to become more efficient and productive.
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
Screenshot 1
Screenshot 2
Screenshot 3
Pricing
UserEcho
USD25/Month
- Feedback forums
- Support tickets
- Knowledge base
- Live chat
- Unlimited data
- Free customer support
- White-label: +$100/mo
- Branding: From $500
- Additional subdomains: +$15/mo. each
- Feedback forums
- Support tickets
- Knowledge base
- Live chat
- Unlimited data
- Free customer support
- White-label: +$100/mo
- Branding: From $500
- Additional subdomains: +$15/mo. each
User Reviews
+ Write a Review
No reviews yet. Be the first to review!
Frequently Asked Questions
How much does UserEcho cost?
▼
UserEcho offers 1 pricing plan(s):
- UserEcho — USD25.00 /Month
What is UserEcho used for?
▼
UserEcho is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does UserEcho offer a free trial?
▼
Yes, UserEcho offers a 0-day free trial.
What support does UserEcho provide?
▼
UserEcho provides Business Hours,Online (Ticket) support.
Is UserEcho cloud-based or on-premise?
▼
UserEcho is Cloud Hosted software.
What training resources does UserEcho offer?
▼
UserEcho provides Help Guides,Blogs,Video Guides for training.
