UseResponse

By UseResponse

★ 4.5 · 21 reviews Help Desk Software Onetime(Perpetual License)

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About

UseResponse is a customer support tool that enables companies to extend customer support through all possible channels. It also helps support teams to capture timely and relevant customer feedback, helping customers to be happier and more satisfied in the long run. Users can chart out a company roadmap by capturing relevant ideas and organizing the user community. At the same time, it also includes provisions for help desk and ticketing which helps support agents to cater to every customer request or query. With an always-on personalized system, agents can efficiently handle and resolve tickets. UseResponse even goes a step ahead to include a knowledge base tool that helps to reduce the load on customer support teams. Agents can instantly help customers with provisions for live chat support with Facebook messenger, Whatsapp, Skype, or Telegram. It also comes with ready integrations with other leading services like Slack, Zapier, Google, and Salesforce.

Key Features

✓ Incident Management
✓ Social Media Integration
✓ Multi-Channel Communication
✓ Macros (Templated Responses)
✓ Customizable Branding
✓ Ticket Management
✓ Surveys & Feedback
✓ Known Issue Management
✓ Knowledge Base
✓ Contract (SLA Management)
✓ Community Forums
✓ Automated Routing
✓ Alerts (Escalation)
✓ Self Service Portal
✓ Live Chat
✓ Document Storage
✓ Visitor Targeting
✓ Video Chat
✓ Transfers
✓ Shortcut Messages
✓ Offline Form
✓ Knowledge Database
✓ Co-Browsing
✓ Call Me Option
✓ Agent Scheduling
✓ Persistent Chat

Screenshots

Screenshot 1

Pricing

Enterprise Cloud

USD1/Year

Feedback System
Help Desk + Live Chat
Knowledge Base Software
Feedback System
Help Desk + Live Chat
Knowledge Base Software

Contact Sales

On-Premise Solution

USD4/Year

Installed on the Server 100% Open Code Hassle Free Updates
100% Open Code
Hassle Free Updates
Installed on the Server 100% Open Code Hassle Free Updates
100% Open Code
Hassle Free Updates
100% Open Code
Hassle Free Updates

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User Reviews + Write a Review

Lewis

★☆☆☆☆

Extortionate pricing and limited plans

Extortionate pricing and limited plans, most being only 2 agents. Avoid.

★★★★☆

"Review for UseResponse"

What do you like best? It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their sup...

★★★★☆

"Useresponse for our Wishlist"

What do you like best? The people and support behind the product which is feature rich and mature. What do you dislike? Some functionality we wanted hasn't been implemented. Recommendations to others considering the product Great tools for...

★★★★☆

"A concise customer support platform with good versatility"

What do you like best? The windows and panels are organized in a way that makes information easy to find. I like the immediate notifications we get that can allow us to respond in a timely fashion. During my initialization process, I was able to work wi...

★★★★★

"Simple, intuitive helpdesk product backed by a team who are very perceptive and responsive."

What do you like best? The integrated helpdesk experience with a highly intuitive user interface. What do you dislike? Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop. Recommendations to...

Read All 21 Reviews

Frequently Asked Questions

How much does UseResponse cost? ▼

UseResponse offers 2 pricing plan(s):

Enterprise Cloud — USD1.00 /Year
On-Premise Solution — USD4.00 /Year

What is UseResponse used for? ▼

UseResponse is a Help Desk Software solution. Top features include:

Incident Management
Social Media Integration
Multi-Channel Communication
Macros (Templated Responses)
Customizable Branding

Does UseResponse offer a free trial? ▼

Yes, UseResponse offers a 0-day free trial.

What support does UseResponse provide? ▼

UseResponse provides Business Hours,Online (Ticket) support.

Is UseResponse cloud-based or on-premise? ▼

UseResponse is Cloud Hosted software.

What training resources does UseResponse offer? ▼

UseResponse provides Help Guides,Blogs for training.

Company UseResponse

HQ Long Beach, California United States

Starting price USD1 /Year

Deployment Cloud Hosted

Languages English

Free Trial 0 Days