UserZoom Pricing, Features & Reviews

About

UserZoom is an Insight Management platform for digital teams, helping them gather, share and analyse CX and UX insights across the business to generate useful products. It helps companies schedule criteria related to digital experience performance, monitor it over time, compare it with the competitors besides aligning with generated business results. Further, the unified portal can be used by organisations to standardise UX metrics and questions in real-time, capture user-centric information and behavioural leads. Data stored within UserZoom is protected under TRUSTe’s Privacy Seal and SOC2 Type 2 certified portal. It is also compliant with the US-EU Privacy Sheild policy. Companies can also trust the solution to learn UX research best practices, get access to unlimited online courses and work along with a fixed research partner. The best part is, organisations can customise their working infrastructure within UseZoom based on the number of target users, specialised profiles handled, international needs and daily UX research.

Key Features

✓ User Research
✓ User Journeys
✓ Usability Testing
✓ Prototyping
✓ For Websites
✓ For Mobile
✓ Animation
✓ Unmoderated Testing
✓ Screen Activity Recording
✓ Heatmaps

Screenshots

Screenshot 1

Pricing

Basic

USD 0

A single platform
Unlimited seats
Enterprise-level security
True partnership
Access the right users
A single platform
Unlimited seats
Enterprise-level security
True partnership
Access the right users

Get Started

Custom

USD 0

Volume of daily UX research
International research needs
Specialized profiles you need to target
Number of users you typically target
UX research workshops to improve team skills.
Full-service UX research needs to meet expertise or volume required
Volume of daily UX research
International research needs
Specialized profiles you need to target
Number of users you typically target
UX research workshops to improve team skills.
Full-service UX research needs to meet expertise or volume required

Get Started

User Reviews + Write a Review

UI

User in Internet

"UZ review"

What do you like best? A useful tool for at-scale, remote studies. Especially useful for benchmarking desktop experiences. What do you dislike? UI is a bit clunky; it's not best in class. Recommendations to others considering ...

AI

Administrator in Retail

★★★☆☆

"Great tool, but they've gotten greedy with the new license tiers"

What do you like best? You can set up highly scripted and controlled sessions for large samples against live, prototypes, etc. Interspersed with survey questions. Some validation features for things like click paths. Very easy to set up panel redir...

UI

User in Retail

★★★☆☆

"Best to see UX data"

What do you like best? Although not perfect from what I can tell, UserZoom captures the majority of clicks and URL values when survey takers have installed the UserZoom browser extension. What do you dislike? There is some limitations w...

CI

Consultant in Retail

★★★☆☆

"UZ easy to use but cost money"

What do you like best? The report that generates after completion of the task gives success rate and failure rate this helps us understand the participants better.UX is a growth industry and UserZoom is well placed to capitalize on UX growth. Inter...

AS

abhay S

★★★☆☆

"get real time feedback and know your app from customer eye"

What do you like best? It gives real time video recording of user using your products and it has made very easy collection data and you can do analysis of data using different heat map. What do you dislike? it does not fit to scale when...

Read All 17 Reviews

Frequently Asked Questions

How much does UserZoom cost? ▼

UserZoom offers 2 pricing plan(s):

Basic — USD0.00
Custom — USD0.00

What is UserZoom used for? ▼

UserZoom is a UX Software solution. Top features include:

User Research
User Journeys
Usability Testing
Prototyping
For Websites

Does UserZoom offer a free trial? ▼

UserZoom does not currently offer a free trial.

What support does UserZoom provide? ▼

UserZoom provides Online (Ticket) support.

Is UserZoom cloud-based or on-premise? ▼

UserZoom is Cloud Hosted software.

What training resources does UserZoom offer? ▼

UserZoom provides Help Guides,Blogs for training.