- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
- Number of Agents : Unlimited
- Security
- Company Setting
- Workflow
- Customer Follow Up
- Customize your Theme
- Number of Agents : Unlimited
- Security
- Company Setting
- Workflow
- Customer Follow Up
- Customize your Theme
- Number of Agents : 2
- Includes features of Basic plan
- plus
- eCommerce Multi-Channel Integration
- Social Media Apps
- Examine Agent’s Performance
- Form Builder App
- File Viewer App
- Number of Agents : 2
- Includes features of Basic plan
- plus
- eCommerce Multi-Channel Integration
- Social Media Apps
- Examine Agent’s Performance
- Form Builder App
- File Viewer App
- Number of Agents : 2
- Includes everything in Pro plan
- plus
- Full Portal Customization
- uvdesk
- Feature Request
- Unlimited MailBox(s)
- Knowledgebase(Unlimited)
- eCommerce Multi channel
- Number of Agents : 2
- Includes everything in Pro plan
- plus
- Full Portal Customization
- uvdesk
- Feature Request
- Unlimited MailBox(s)
- Knowledgebase(Unlimited)
- eCommerce Multi channel
No documentation or any video on YouTube on full installation process from beginning to end. The given installation process are not useful. Need to improve support for the software.
Not happy with Customer support. Failed to make it work on our environment. asking for help from last 2 month via skype + support Ticket. Still no luck
What do you like best? It has a very user-friendly interface. I have not found a more simple and effective software that will allow you to work with different programs. The UVdesk has always been excellent and quickly solves problems. What do...
Its very good software to have as your company HelpDesk, support is also good.
What do you like best? UVdesk is a multichannel ticket management system that can be integrated into different applications to improve customer communication. What I like most about this software is that it integrates with the best known and used s...
UVdesk offers 3 pricing plan(s):
- Open Source — USD0.00
- Pro — USD22.00 /Month
- Enterprise — USD36.00 /Month
UVdesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Yes, UVdesk offers a 0-day free trial.
UVdesk provides Phone,Business Hours,Online (Ticket) support.
UVdesk is Cloud Hosted software.
UVdesk provides Help Guides,Blogs,Video Guides for training.
