Live Chat Software
Onetime(Perpetual License)
About
Vicodo is a customer service tool that allows businesses to communicate with their customers via video and text chat. Customers can join a call by clicking on an invitation link, without having to login. The video conversations are recorded and can be watched at a later date.
Some benefits of using Vicodo for businesses include cost savings, efficient customer support, and reduction in trips to the customer. Customers also benefit from direct support and visual contact.
Vicodo works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification.
Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support.
Key Features
- ✓ Visitor Targeting
- ✓ Transfers
- ✓ Shortcut Messages
- ✓ Persistent Chat
- ✓ Offline Form
- ✓ Knowledge Database
- ✓ Co-Browsing
- ✓ Agent Scheduling
- ✓ Video Chat
- ✓ Call Me Option
Pricing
Startup
USD
14
/Month
- 250 Live Video Minutes
- 24h Video Archiving
- Appointment Invites by E-Mail
- Unlimited cases
- Unlimited Text Chats
- Real-Time Video Calls
- HD Resolution
- Video Recordings
- Invidations
- Search and Filters
- Textchat
- Team Management
- Operator Profiles
- EU Server
- HIPAA
- SSL
- Scalability
- Global CDN
- End-To-End encryption
- 250 Live Video Minutes
- 24h Video Archiving
- Appointment Invites by E-Mail
- Unlimited cases
- Unlimited Text Chats
- Real-Time Video Calls
- HD Resolution
- Video Recordings
- Invidations
- Search and Filters
- Text
Advanced
USD
57
/User/Month
- Includes features of Startup plan
- plus
- 5000 Live Video Minutes
- 14 Days Video Archiving
- 50 Appointment Invites by SMS
- Video Snapshots
- Send and Receive Files
- Includes features of All Plan
- Includes features of Startup plan
- plus
- 5000 Live Video Minutes
- 14 Days Video Archiving
- 50 Appointment Invites by SMS
- Video Snapshots
- Send and Receive Files
- Includes features of All Plan
Enterprise
USD
0
- Individual Video Minutes
- Individual Video Archiving
- Individual Amount of SMS
- Your Own Branding
- Premium Support
- Individual SLA
- Individual Feature Set
- Includes features of All Plan
- Individual Video Minutes
- Individual Video Archiving
- Individual Amount of SMS
- Your Own Branding
- Premium Support
- Individual SLA
- Individual Feature Set
- Includes features of All Plan
User Reviews
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Frequently Asked Questions
How much does Vicodo cost?
▼
Vicodo offers 3 pricing plan(s):
- Startup — USD14.14 /Month
- Advanced — USD56.54 /User/Month
- Enterprise — USD0.00
What is Vicodo used for?
▼
Vicodo is a Live Chat Software solution. Top features include:
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Does Vicodo offer a free trial?
▼
Yes, Vicodo offers a 0-day free trial.
What support does Vicodo provide?
▼
Vicodo provides Online (Ticket) support.
Is Vicodo cloud-based or on-premise?
▼
Vicodo is Cloud Hosted software.
What training resources does Vicodo offer?
▼
Vicodo provides Help Guides,Blogs for training.
