Wowdesk
By Wowdesk
Help Desk Software
Onetime(Perpetual License)
About
WowDesk is a customer support platform that allows businesses to collect customer requests from multiple channels on a single platform. It lets enterprises to manage delivery service across numerous industries with specific modules to manage clients, agents, managers, subject matter experts, administrators, and external entities. Wowdesk's advanced workflow engine captures, tracks, and effectively handles service requests, as well as speeds the resolution process. Management of complaints, knowledge base, facilities, cases, and ticketing are all key components of WowDesk. Its self-service portals enable companies to engage with customers and manage relationships via email, chat, phone, and social media. It also has an upgradable platform that allows agents to work with subject matter experts and administrators to define and automate structural rules based on business needs. WowDesk allows organizations to grant limited access to suppliers, auditors, and third-party vendors while also streamlining customer service operations. WowDesk is available for on-premise or cloud deployment. Phone, email
Key Features
- ✓ Incident Management
- ✓ Social Media Integration
- ✓ Multi-Channel Communication
- ✓ Macros (Templated Responses)
- ✓ Customizable Branding
- ✓ Ticket Management
- ✓ Surveys & Feedback
- ✓ Known Issue Management
- ✓ Knowledge Base
- ✓ Contract (SLA Management)
- ✓ Community Forums
- ✓ Automated Routing
- ✓ Alerts (Escalation)
- ✓ Self Service Portal
- ✓ Live Chat
- ✓ Document Storage
Screenshots
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Pricing
Free
USD0
- Basic support center
- Capture cases from email
- Live chat
- Up to 3 agents
- Basic support center
- Capture cases from email
- Live chat
- Up to 3 agents
Starter
USD6/User/Month
- Help Center
- Basic Workflow
- Business rules
- Social media channels
- Knowledge base
- Help Center
- Basic Workflow
- Business rules
- Social media channels
- Knowledge base
Professional
USD30/User/Month
- Includes features of Starter plan
- plus
- Unlimited live chat
- Advanced workflow capabilities
- Advanced SLA
- IP whitelist
- Includes features of Starter plan
- plus
- Unlimited live chat
- Advanced workflow capabilities
- Advanced SLA
- IP whitelist
Enterprise
USD60/User/Month
- Business process management
- Customized reports
- Integration and connectors
- 24x7 support
- Business process management
- Customized reports
- Integration and connectors
- 24x7 support
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Frequently Asked Questions
How much does Wowdesk cost?
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Wowdesk offers 4 pricing plan(s):
- Free — USD0.00
- Starter — USD6.00 /User/Month
- Professional — USD30.00 /User/Month
- Enterprise — USD60.00 /User/Month
What is Wowdesk used for?
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Wowdesk is a Help Desk Software solution. Top features include:
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Does Wowdesk offer a free trial?
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Yes, Wowdesk offers a 0-day free trial.
What support does Wowdesk provide?
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Wowdesk provides Phone,Online (Ticket) support.
Is Wowdesk cloud-based or on-premise?
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Wowdesk is Cloud Hosted software.
What training resources does Wowdesk offer?
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Wowdesk provides Help Guides,Blogs,Video Guides for training.
