Zendesk
Better analytics software, faster resolutions
Why Choose Zendesk Explore
Unified analytics across all Zendesk channels for complete visibility.
Built-in platform integration no need for external BI tools.
Real-time insights for faster, data-driven decisions.
Helps identify trends, bottlenecks, and areas for improving customer support.
Unified analytics across all Zendesk channels for complete visibility.
Built-in platform integration no need for external BI tools.
Real-time insights for faster, data-driven decisions.
Helps identify trends, bottlenecks, and areas for improving customer support.
Benefits of Zendesk Explore
Improve team performance through KPI monitoring (response time, ticket volume, CSAT).
Custom dashboards and reports for different roles or departments.
Automated reporting and scheduled sharing for efficiency.
Enhanced customer experience insights to guide strategic improvements.
Improve team performance through KPI monitoring (response time, ticket volume, CSAT).
Custom dashboards and reports for different roles or departments.
Automated reporting and scheduled sharing for efficiency.
Enhanced customer experience insights to guide strategic improvements.
How to Use Zendesk Explore
Select datasets (tickets, chat, voice, etc.) to analyze.
Build reports using drag-and-drop tools and predefined templates.
Customize dashboards with metrics, charts, and filters.
Share dashboards or schedule automated report delivery to stakeholders.
Select datasets (tickets, chat, voice, etc.) to analyze.
Build reports using drag-and-drop tools and predefined templates.
Customize dashboards with metrics, charts, and filters.
Share dashboards or schedule automated report delivery to stakeholders.
Features of Zendesk Explore
Prebuilt reports and templates for common support metrics.
Custom report builder and interactive dashboards.
Multi-channel data integration (email, chat, calls, help center).
Advanced filtering, formulas, and data export options.
Prebuilt reports and templates for common support metrics.
Custom report builder and interactive dashboards.
Multi-channel data integration (email, chat, calls, help center).
Advanced filtering, formulas, and data export options.
- ✓ Trend Indicators
- ✓ Strategic Planning
- ✓ Key Performance Indicators
- ✓ Data Analysis
- ✓ Dashboard
- ✓ Ad hoc Reports
- ✓ Ad hoc Query
- ✓ Ad hoc Analysis
- ✓ Profitability Analysis
- ✓ Benchmarking
- Email and ticketing support
- Facebook and X support
- Conversation history and customer context
- Pre-written responses with macros
- Ticket routing
- Customizable automations and triggers
- Prebuilt analytics dashboards
- Agent performance and ticket trend reports
- 1000+ easy to setup integrations
- Streamlined onboarding with on-demand trainings
- Support from the Zendesk team
- AI agents (Essential)
- Generative replies
- Customizable AI agent persona
- Automated resolution reporting
- Knowledge Builder
- Generative search
- 1 help center
- Messaging with live chat
- Social messaging on Instagram
- Slack
- and more
- Phone support
- Call routing
- AI agents (Essential)
- Generative replies
- Customizable AI agent persona
- Automated resolution reporting
- Knowledge Builder
- Generative search
- Copilot writing tools
- Up to 5 help centers
- Customizable reporting with real-time insights
- App Builder
- Layout builder
- CSAT surveys
- Skills-based routing
- IVR phone tree
- Customizable ticket forms
- Service level agreements
- Established business hours
- Ticket side conversations
- 100 comment-only agents
- HIPAA compliance
- Data location options
- AI agents (Essential)
- Generative replies
- Customizable AI agent personal
- Automated resolution reporting
- Knowledge Builder
- Generative search
- Copilot writing tools
- Up to 300 help centers
- Customizable reporting with real-time insights
- App Builder
- Approval workflows
- Sandbox environment
- Custom agent roles
- Audit logs
- Business rules analysis
- Visual data alerts
- Dynamic Contextual workspaces
- Ticket queues to avoid agents cherry-picking
- Version management
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Zendesk offers 4 pricing plan(s):
- Support Team — USD19.00 per agent/month billed annually
- Suite Team AI Included — USD55.00 per agent/month billed annually
- Suite Professional — USD115.00 per agent/month billed annually
- Suite Enterprise AI Included — USD169.00 per agent/month billed annually
Zendesk is a Business Intelligence Software solution. Top features include:
- Trend Indicators
- Strategic Planning
- Key Performance Indicators
- Data Analysis
- Dashboard
Yes, Zendesk offers a 14-day free trial.
Zendesk provides Phone,Online (Ticket),Business Hours support.
Zendesk is Cloud Hosted software.
Zendesk provides Help Guides,Video Guides,Blogs for training.
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