Zendesk Sell
By Zendesk Sell
Why Choose Zendesk Sell?
Zendesk Sell is built for sales productivity, helping reps spend more time selling and less time on manual tasks.
It offers easy onboarding and a user-friendly interface, so teams can start quickly without extensive training.
It integrates with email, calendar, phone, and messaging apps for a centralized sales workflow.
Sell provides insights and forecasting tools to predict performance and improve revenue strategy.
Benefits of Zendesk Sell
Improves lead management and conversion rates through organized pipelines and alerts.
Enhances collaboration between sales and support teams with shared customer profiles.
Boosts sales efficiency with task automation, call logging, and activity tracking.
Gives real-time visibility into team performance with analytics dashboards and reporting.
How to Use Zendesk Sell
Create your account and import contacts and leads from spreadsheets or other systems.
Set up your sales pipeline stages to reflect your business’s sales process.
Log activities like calls, emails, and meetings to maintain customer history.
Use sales automation features to schedule follow-ups, assign tasks, and track outcomes.
Features of Zendesk Sell
Sales Pipeline & Opportunity Management – Monitor deal stages and progress in real time.
Activity Tracking & Communication Logging – Track calls, emails, tasks, and notes in one place.
Sales Automation Tools – Automated reminders, task assignments, and workflow rules.
Reporting & Sales Dashboards – Custom sales reports, forecasts, and performance insights.
- ✓ List Management
- ✓ Customer Support
- ✓ Marketing Automation
- ✓ Project Management
- ✓ Lead Scoring
- ✓ Call Logging
- ✓ Contact Management
- ✓ Quotes (Proposals)
- ✓ Referral Tracking
- ✓ Product Catalog
- ✓ Email Drip Campaigns
- ✓ Task Management
- ✓ Social Media Integration
- ✓ Knowledge Base
- ✓ Document Library
- ✓ Time on site Tracking
- ✓ Online Invoicing
- ✓ Billing and Invoicing
- ✓ Lead Management
- ✓ Multiple Site Management
- ✓ Live Chat
- ✓ Predictive Dialer
- ✓ CPA Firms
- ✓ Project Management
- ✓ Live Chat
- ✓ Mobile App
- ✓ Email Templates
- ✓ Sales Pipeline Tracking
- ✓ Pipeline Management
- ✓ Email Integration
- ✓ Activity Tracking
- ✓ Application Integration
- ✓ Email Marketing / SMS Marketing
- ✓ Lead Management
- ✓ Appointment Management
- ✓ Mobile Access
- ✓ Reporting/Analytics
- Email and ticketing support
- Facebook and X support
- Conversation history and customer context
- Pre-written responses with macros
- Ticket routing
- Customisable automations and triggers
- Prebuilt analytics dashboards
- Agent performance and ticket trend reports
- 1000+ easy to set up integrations
- Streamlined onboarding with on-demand trainings
- Support from the Zendesk team
- AI agents
- Generative replies
- Customisable AI agent persona
- Automated resolution reporting
- Knowledge builder
- Generative search
- 1 help centre
- Messaging with live chat
- Social messaging on Instagram WhatsApp Slack and more
- Phone support
- Call Routing
- AI agents (Essential)
- Generative replies
- Customisable AI agent persona
- Automated resolution reporting
- Knowledge builder
- Generative search
- Copilot writing tools
- Up to 5 help centres
- Customisable reporting with real-time insights
- App builder
- Layout Builder
- CSAT Surveys
- Skilled Based Routing
- IVR phone menu
- Customisable ticket forms
- Service level agreement
- Established business hours
- Ticket side conversations
- HIPAA compliance
- Data location options
- Version management
- AI agents (Essential)
- Generative replies
- Customisable AI agent persona
- Automated resolution reporting
- Knowledge builder
- Generative search
- Copilot writing tools
- Up to 300 help centres
- Customisable reporting with real-time insights
- App Builder
- Approval workflows
- Sandbox environment
- Customised agent roles
- Audit logs
- Business rules analysis
- Visual data alerts
- Dynamic
- contextual workspaces
- Ticket queues to avoid agents cherry-picking
- Version management
What do you like best? Decent product. Highly customizable. iOS app map function is useful. What do you dislike? Trying to setup is a nightmare if you're not on the highest tier of service. Documentation isn't clear that some services...
What do you like best? It is a great tool, because it has a great ease of handling, which allows you to handle it in a very practical and useful way. It is excellent for tracking and keeping track of the tasks associated with closing business What do...
What do you like best? Once you're familiar with the interface, it works quite well. The data exports are easy to use. What do you dislike? Since Zendesk doesn't have the same pull as a Salesforce, you can't expect the same number of ext...
What do you like best? The customer service is great. The Base team cares about our feedback and is always trying to improve the product. The user experience is constantly trying to be improved. I also appreciate the fact that the CRM remembers the feat...
What do you like best? We used base at our company for approx 3 years. We loved the mobile integration with our Android phones, and being able to take notes quickly on-the-fly. We still use some features of this today, but only on the free account. W...
Zendesk Sell offers 4 pricing plan(s):
- Support Team — USD19.00 per agent/month billed annually
- Suite Team — USD55.00 per agent/month billed annually
- Suite Professional — USD115.00 per agent/month billed annually
- Suite Enterprise — USD169.00 per agent/month billed annually
Zendesk Sell is a CRM Software solution. Top features include:
- List Management
- Customer Support
- Marketing Automation
- Project Management
- Lead Scoring
Yes, Zendesk Sell offers a 14-day free trial.
Zendesk Sell provides Phone,Online (Ticket) support.
Zendesk Sell is Cloud Hosted software.
Zendesk Sell provides Help Guides,Video Guides,Blogs for training.
