Zoho Lens

Zoho Lens is a cutting-edge augmented reality (AR) remote assistance software designed to revolutionize the way businesses and industries provide support and solve problems. With this powerful tool, experts can visually guide customers or field technicians through intricate procedures and troubleshooting steps, no matter where they are.

During a session, experts can annotate the live video feed with AR markers, drawings, and text that stay fixed in the environment, ensuring clarity and accuracy. They can also freeze the live feed or zoom in for a closer look, turn on a remote device's flashlight, take remote measurements, capture snapshots, and share files such as manuals, schematics, and diagrams. Multiple experts can collaborate and provide input simultaneously while working on complex issues. All sessions conducted via Zoho Lens can be recorded for future reference, training purposes, or quality assurance.

Its compatibility with a variety of devices, such as smartphones, tablets, and smart glasses, ensures that users can access the remote assistance they need using their preferred hardware, whether they're in the office, on the factory floor, or out in the field. All communications are encrypted with 256-bit AES, end-to-end SSL encryption and other robust protocols, ensuring that sensitive information remains protected during remote assistance sessions.

Zoho Lens can be integrated with other Zoho products, such as Zoho Desk and Zoho CRM. The Mobile SDK can be used by businesses to integrate remote assistance capabilities within their native app, allowing for maximum flexibility and adaptability.

Additionally, it comes with rebranding and customization options for businesses to personalize the interface with their branding; detailed analytics and reporting tools to monitor the performance of remote assistance sessions and help businesses make data-driven decisions to enhance service quality.

By leveraging the power of augmented reality, businesses can enhance communication, reduce machinery downtime, and improve workflow efficiency, making it an indispensable tool for modern enterprises.