Dialpad Contact Center

By Dialpad Contact Center

★ 4.7 · 25 reviews Cloud Communication Platforms Onetime(Perpetual License)

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About

Dialpad Contact Center is an AI-powered call center that enables real-time transcriptions, sentiment analysis, and combat cards to let your customers engage more deeply. It allows you to deploy online contact centres and agents all around the globe in just a matter of minutes, so you can stay connected to your contact center no matter where you are or what device you're using. Customers can pick interactive voice answers by key or voice in minutes and extract customer feedback in real time. With agent help cards that appear at the right time, you can provide more customized client experiences. It helps you assign appropriate agents to customers, depending on their skill level and availability. With emotional IQ and action items, you can get the quickest, most accurate transcribing in the market. It equips managers with tools like Take-over, Barge-in, and Listen-in controls so they can inspect when necessary. Additionally, managers can get real-time feedback on how

Pricing

Pro

USD75/User/Month

Unlimited SMS & MMS
Help Desk integrations
24/7 Phone Support
Unlimited SMS & MMS
Help Desk integrations
24/7 Phone Support

Contact Sales

Enterprise

USD0

Includes features of Pro plan
plus
Custom business rules
99.9% Uptime SLA
24/7 Phone Support
Dashboards & reporting
Includes features of Pro plan
plus
Custom business rules
99.9% Uptime SLA
24/7 Phone Support
Dashboards & reporting

Get Started

User Reviews + Write a Review

User in Staffing and Recruiting

★★☆☆☆

"Lots of Glitches with Dialpad"

What do you like best? It is easy to use when it is working. You can text or call from your computer making things work faster. What do you dislike? It is always down and has a lot of glitches. The company has to send out "working on di...

Administrator in Information Technology and Services

★★★★☆

"Small bugs expected, but support team is quick & efficient"

What do you like best? Integration into our infrastructure and microsoft What do you dislike? Consistent small bugs/issues/glitches/slowdowns but typically not "real isues". Stupid issues that something like exiting and re-opening the a...

Bryce M

★★★★☆

"Good but can use improvement"

What do you like best? I like having everything I need in one area What do you dislike? It is difficult to do conference calls and calls often drop when doing a conference call. What problems are you solving with the product? ...

User in Higher Education

★★★★☆

"Overall, my experience with Dialpad Contact Center is overwhelmingly positive."

What do you like best? The accessibility I have to my voicemail and the user-friendly Dialpad Contact Center. What do you dislike? There is nothing I dislike about it. Overall, it's wonderful. What problems are you solving wit...

User in Machinery

★★★★★

"Love this software for our business VOIP services!"

What do you like best? I love the HubSpot integration and the easily searchable history/notes. What do you dislike? Every once in a while it will glitch, but it is usually resolved quickly. Recommendations to others considerin...

Read All 25 Reviews

Frequently Asked Questions

How much does Dialpad Contact Center cost? ▼

Dialpad Contact Center offers 2 pricing plan(s):

Pro — USD75.00 /User/Month
Enterprise — USD0.00

Does Dialpad Contact Center offer a free trial? ▼

Yes, Dialpad Contact Center offers a 0-day free trial.

What training resources does Dialpad Contact Center offer? ▼

Dialpad Contact Center provides Help Guides,Blogs for training.

Company Dialpad Contact Center

Starting price USD75 /User/Month

Languages English

Free Trial 0 Days

Personals Startups SMEs Agencies Enterprises

Customization