Genesys PureEngage

By Genesys PureEngage

★ 4.4 · 213 reviews Contact Center Operations Software Onetime(Perpetual License)

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About

Genesys PureEngage is a customer experience management software that offers personalized and self-centric help across all channels, allowing users to create their own brand loyalty. The software offers multi-cloud and omnichannel customer engagement solutions to its users so they can meet their business needs in an efficient manner. Genesys Pure Engage allows users to integrate all of their systems while leveraging out existing investments at the same time. With Genesys PureEngage, users can even unify all their customer engaging teams, right from marketing to the service and support team. The application combines real-time journeys with intelligent and world-class routing and digital transformations, helping users communicate with their clients in a personalized way across voice, web, mobile, chats, social media and other messaging channels. Users can gain visibility in all skilled resources within a short span of time by using the predictive matching feature of the software. Finally, the software allows users to artificial intelligence in order to automate dialogues and

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Pricing

Genesys PureEngage

USD0

Channels
Notifications
Targeted Emails
In-App Messaging
Session Routing
Session Queuing
Concurrent Calling
Customization
Conversation Archiving
Lead Development
Knowledge Base
Session Summary Notes
Administrator Access
Reporting & Dashboards
Channels
Notifications
Targeted Emails
In-App Messaging
Session Routing
Session Queuing
Concurrent Calling
Customization
Conversation Archiving
Lead Development
Knowledge Base
Session Summary Notes
Administrator Access
Reporting & Dashboards

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User Reviews + Write a Review

Administrator in Telecommunications

★★☆☆☆

"Integration and installation system Genesys "

What do you like best? Configuration systems when started clear systems What do you dislike? when documentation is not complete , and have with it problems Recommendations to others considering the product: yes ...

Internal Consultant in Hospital & Health Care

★★★☆☆

"Great customer support"

What do you like best? Customer support is fast and very helpful. What do you dislike? Disparity between real-time and historical reporting What problems are you solving with the product? What benefits have you realized? ...

Daniel G

★★★☆☆

"Product works well but changes are difficult and expensive"

What do you like best? Reliable and feature rich. Suitable for an organisation of approximately 600 agents. What do you dislike? Moves, adds and changes take too long are expensive and risky to implement. Reco...

Consultant in Insurance

★★★☆☆

"Agile for the future"

What do you like best? The ability to be agile in our enviornment. Spooling up MPLS and creating new call centers are all possible by PEC What do you dislike? Recent outages base on the cassandra database issues. Small Loss of confidence...

Executive Sponsor in Financial Services

★★★☆☆

"PureEngage Partnership"

What do you like best? Our company has been a long time user of PureEngage - the technology is a solid part of our enviroment. What do you dislike? The historic support in this space has been spotty - leading to some dicey decisions ...

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Frequently Asked Questions

How much does Genesys PureEngage cost? ▼

Genesys PureEngage offers 1 pricing plan(s):

Genesys PureEngage — USD0.00

Does Genesys PureEngage offer a free trial? ▼

Yes, Genesys PureEngage offers a 0-day free trial.

What support does Genesys PureEngage provide? ▼

Genesys PureEngage provides Phone,Online (Ticket) support.

Is Genesys PureEngage cloud-based or on-premise? ▼

Genesys PureEngage is Cloud Hosted software.

What training resources does Genesys PureEngage offer? ▼

Genesys PureEngage provides Help Guides,Video Guides,Blogs for training.

Company Genesys PureEngage

HQ Daly City,

Starting price Free

Deployment Cloud Hosted

Languages English

Free Trial 0 Days