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GetFeedback

GetFeedback

By GetFeedback

4.6  ·  139 reviews Survey/ User Feedback Software Onetime(Perpetual License)
About
GetFeedback is a valuable tool for companies to capture the feedback of their customers at every step of the customer journey. This helps organisations take action according to critical feedbacks received and introduce necessary changes to improve customer satisfaction. One of the best features of GetFeedback is the provision to be implemented across multiple channels, such as marketing and relationship management. The tool also allows all customer responses to be fed into Salesforce. Users can hence have a central repository of actionable data. This data can then be actively used to create better workflows and event triggers so that potential issues can be handled on time. The dashboard feature makes it even easier to capture a bird’s eye view of the survey results and spot future trends.
Key Features
  • Skip Logic
  • Survey Templates
  • Support Audio / Images / Video
  • Site Intercept Survey
  • Question Branching
  • Online Survey
  • Multiple Question Types
  • Embeddable Survey
  • Email Distribution
  • Data Analysis Tools
  • 360 Degree Feedback
  • Question Library
  • Phone Survey
  • Offline Response Collection
  • Mobile Survey
  • Kiosk Survey
  • Custom Survey URLs
Screenshots
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GetFeedback screenshot 8
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Pricing
Essentials
USD0
  • Customer Feedback Channels : Email
  • Website
  • Out-of-the-box CX surveys
  • Top-rated Salesforce integration
  • Pardot integration
  • Email notifications
  • Web audience targeting
  • CX reports (NPS
  • CSAT
  • CES)
  • Feedback context analysis
  • Text insights
  • Customer Feedback Channels : Email
  • Website
  • Out-of-the-box CX surveys
  • Top-rated Salesforce integration
  • Pardot integration
  • Email notifications
  • Web audience targeting
  • CX reports (NPS
  • CSAT
  • CES)
  • Feedback context analysis
  • Text insights
Get Started
Ultimate
USD0
  • Customer Feedback Channels : Email
  • SMS
  • Chat
  • Website
  • Mobile App
  • Includes features of Pro plan
  • plus
  • Unlimited full seats
  • Single sign on (SSO)
  • Embedded listener
  • Customer Feedback Channels : Email
  • SMS
  • Chat
  • Website
  • Mobile App
  • Includes features of Pro plan
  • plus
  • Unlimited full seats
  • Single sign on (SSO)
  • Embedded listener
Get Started
User Reviews + Write a Review
UI
User in Market Research
★☆☆☆☆
"False expectations set in sales process"

What do you like best? Relatively versatile design options and nice interface What do you dislike? It has been 2 months since purchasing Getfeedback for NPS and CSAT surveys, and we have not been able to resolve issues related to integra...

★☆☆☆☆
"GetFeedback review"

What do you like best? I like how it makes it easier to do things electronically since it helps with organization instead of keeping paper files. What do you dislike? I don’t like how it’s sometimes glitchy. What business problems are you solv...

★★★☆☆
"Good"

What do you like best? This software is easy to use and easy to Get Feedback. Other services are much more streamlined but this is a good alternative. What do you dislike? Service can be spotty. I don’t know if it’s my service provider or the we...

★★★☆☆
"Poor surveying tool"

What do you like best? Lot of features, can tailor feedback to via email What do you dislike? Bad user experience Time consuming to adapt this to different channels What business problems are you solving with the product? What benefits have...

★★★☆☆
"It's a ok survey platform"

What do you like best? I like that you can vary products and ideas. I like the look feel and ease of usage. I love getting feedback. Customer approval and satisfaction. What do you dislike? You can't delete or edit certain things. The downloadabl...

Frequently Asked Questions
How much does GetFeedback cost?

GetFeedback offers 3 pricing plan(s):

  • Essentials — USD0.00
  • Pro — USD0.00
  • Ultimate — USD0.00
What is GetFeedback used for?

GetFeedback is a Survey/ User Feedback Software solution. Top features include:

  • Skip Logic
  • Survey Templates
  • Support Audio / Images / Video
  • Site Intercept Survey
  • Question Branching
Does GetFeedback offer a free trial?

Yes, GetFeedback offers a 0-day free trial.

What support does GetFeedback provide?

GetFeedback provides Online (Ticket),Business Hours support.

Is GetFeedback cloud-based or on-premise?

GetFeedback is Cloud Hosted software.

What training resources does GetFeedback offer?

GetFeedback provides Help Guides,Video Guides,Blogs for training.

Tool Info
Company GetFeedback
HQ San Francisco, California United States
Starting price Free
Deployment Cloud Hosted
Languages English
Free Trial 0 Days
Best For
Personals SMEs Enterprises
Customization
No