HCL SX is a service management product powered by AI. Designed for both IT Service Management (ITSM) and Enterprise Service Management (ESM), the product offers service management workflows for handling incidents, requests, problems, changes, assets, and more without the need for complex coding, thereby enabling a quick, user-friendly onboarding experience.
HCL SX elevates your service management capabilities by leveraging intelligent automation, AI- driven insights and seamless integration with third-party applications, improving operational efficiency and reducing costs. Additionally, this IT service management software offers advanced security features and easy accessibility from any device, making it a versatile solution for organizations of all sizes.
SX achieves comprehensive risk management and control through advanced risk analysis and mitigation capabilities. Moreover, it offers a highly secure multi-tenancy option tailored for shared hosting and multi-cloud environments. This ensures strong data segregation across tenants, processes, configurations, transactions, and support personnel, making it ideal for both dedicated environments and Managed Service Providers (MSPs).
- ✓ Auto-Assign (Incidents)
- ✓ Real-time Dashboard
- ✓ Incident Prioritization
- ✓ Enriched Notifications
- ✓ Incident Reporting
- ✓ Ticket Management
- ✓ Task Management
- ✓ IT Incident Management
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HCL SX is a IT Service Management (ITSM) Software solution. Top features include:
- Auto-Assign (Incidents)
- Real-time Dashboard
- Incident Prioritization
- Enriched Notifications
- Incident Reporting
Yes, HCL SX offers a 0-day free trial.
HCL SX provides Email,Live Chat,Online (Ticket),Business Hours support.
HCL SX is Cloud Hosted,On Premise software.
HCL SX provides Help Guides,Video Guides,Blogs,Webinars,Infographics,Case Studies,Whitepapers,On-Site Training for training.
