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Hotjar

Hotjar

By Hotjar

4.1  ·  339 reviews Heat Map Software Onetime(Perpetual License)
About
Hotjar's tools allow businesses to better understand customer behaviour on the user website front end. Heatmaps help users understand what customers want, care about and do on their websites by visually representing their clicks, taps and scrolling behaviour, which are often considered the strongest indicators of visitor motivation and desire. Recording visitor behaviour on the website enables users to see recordings of real visitor behaviour on the website. Conversion funnels allow them to figure out where their potential clients are dropping off. Hotjar provides detailed page-wise data and presents it in a visual, simpler, and intuitive format. Another feature, form analysis, allows businesses to improve online form completion rates by monitoring which fields take too long to fill, which are left blank, and the reasons visitors abandon a form and a page. Lastly, Hotjar makes it possible to recruit test visitors for user research and testing directly from the website.
Key Features
  • Hyper Targeting
  • GDPR Compliance
  • Data Cleansing
  • Email Marketing
  • Landing Pages
  • Team Sharing
  • GDPR Compliance
  • Form Testing
  • JavaScript Error Detection
  • Custom Targeting
  • Optimization Tool
  • Funneling
  • Customer Feedback
  • Filtered Results
  • Session Recording
  • A/B Testing
  • Chat Integration
  • Real-time View
Screenshots
Hotjar screenshot 1
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Hotjar screenshot 4
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Hotjar screenshot 5
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Hotjar screenshot 6
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Pricing
Basic
USD0
  • Up to 35 daily sessions
  • Automatic data capture
  • Unlimited heatmaps
  • Up to 1
  • 050 recordings/month
  • Create and store 3 surveys & incoming feedback widgets
  • Up to 35 daily sessions
  • Automatic data capture
  • Unlimited heatmaps
  • Up to 1
  • 050 recordings/month
  • Create and store 3 surveys & incoming feedback widgets
Get Started
Business
USD99/Month
  • Everything in Plus
  • and:
  • 500 - 2
  • 500 daily sessions
  • Seven custom-built integrations
  • Analyze key user cohorts
  • Rage clicks and u-turns
  • Removal of Hotjar branding
  • Based on sessions needed
  • Everything in Plus
  • and:
  • 500 - 2
  • 500 daily sessions
  • Seven custom-built integrations
  • Analyze key user cohorts
  • Rage clicks and u-turns
  • Removal of Hotjar branding
  • Based on sessions needed
Contact Sales
Scale
USD389/Month
  • Everything in Business
  • and:
  • 4
  • 000+ daily sessions
  • Dedicated Hotjar Customer Success Manager
  • SAML single sign-on (SSO)
  • Enough data for the largest sites
  • Full access to every feature
  • Everything in Business
  • and:
  • 4
  • 000+ daily sessions
  • Dedicated Hotjar Customer Success Manager
  • SAML single sign-on (SSO)
  • Enough data for the largest sites
  • Full access to every feature
Contact Sales
User Reviews + Write a Review
H
hamdy
★☆☆☆☆
They erased 1 year of recordings

They erased 1 year of recordings, they removed all my settings & setups, they toke all the money, they are definitely not recommended to any professional business or agency. Very slow & unprofessional support, they simply don't know their product.They will ...

B
Barry
★☆☆☆☆
Very poor customer service and sales…

Very poor customer service and sales team. If you are looking for an enterprise agreement, Hotjar does not allow you to trial their service. I've been going around in circles with the support team for a week now. As a customer for 7 years, I've reached the ...

SY
Sheik Yerbouti
★☆☆☆☆
Condescending to say the least !

hotjar.recruitee.comCondescending patronizing attitudes, …rude and ill-mannered staff.

KA
Kamat Abhay
★☆☆☆☆
Very limited trial period with them

Very limited trial period with them. Software is bogus. Crazy Egg is way better and also FullStory. It seems they are trying to compete in a market where there are tons of other better players. I have also noticed that the browser is really slow when I have...

RR
Rupam Roy
★☆☆☆☆
The session recordings don’t work well…

The session recordings don’t work well for responsive websites and dynamic pages. The clicks are displayed on wrong areas and what users are seeing might not be what the user actually saw. It isn’t worth it if you have a responsive website and dynamic pages.

Frequently Asked Questions
How much does Hotjar cost?

Hotjar offers 4 pricing plan(s):

  • Basic — USD0.00
  • Plus — USD39.00 /Month
  • Business — USD99.00 /Month
  • Scale — USD389.00 /Month
What is Hotjar used for?

Hotjar is a Heat Map Software solution. Top features include:

  • Hyper Targeting
  • GDPR Compliance
  • Data Cleansing
  • Email Marketing
  • Landing Pages
Does Hotjar offer a free trial?

Hotjar does not currently offer a free trial.

What support does Hotjar provide?

Hotjar provides Online (Ticket) support.

Is Hotjar cloud-based or on-premise?

Hotjar is Cloud Hosted software.

What training resources does Hotjar offer?

Hotjar provides Help Guides,Video Guides,Blogs for training.