Ozonetel CloudAgent

Ozonetel CloudAgent is mainly aimed at boosting sales and customer service agent performance while providing full control and visibility to managers. Some of the most innovative and sought-after solutions offered by Ozonetel CloudAgent include a modern IVR for a proactive inbound calling experience, CRM integrations with software like Salesforce and Hubspot, and leading industry features like advanced sentiment analysis, ACD, and smart routing. AI-bots look after L1 queries while the sticky agents feature autoroutes pre-existing customers to the same agents to retain their loyalty. The AI-bots also enable rapid wrapping up of calls and chats. The software offers multiple methods for routing calls which in turn ensures that every query is answered and handled by an expert in the respective field. Customer journeys are auto tracked uniformly within the client’s CRM to facilitate a unified view of each