VICIdial Pricing, Features & Reviews

About

VICIdial is a cloud-based, open-source contact center solution that offers a number of features for small to large call centers in a number of businesses. Inbound and outbound calls, call routing, email integration, online chat, and call recording are all important features that are available in a single web-based interface. VICIdial also offers skills-based routing and queue prioritization to guarantee that calls and emails are routed to the agents who are most suited to handle them. Other capabilities include previewing leads before dialing, recording and listening to agent calls, forwarding dropped calls to available agents or a voicemail inbox, anticipated hold periods for inbound callers, remote-agent calling, and multilingual help. VICIdial has over 2,000 functions in total, including automatic call recording that may be stopped or started at any moment, as well as call logging and status. Before web-based data exporting and sharable real-time reporting allows

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Pricing

VICIdial

USD0Open-source

Ability for an agent to call clients in succession from a database through a web-based screen
Ability to display a script for the agent to read with fields like name
address
etc. filled-in
Ability to set a campaign to auto-dial and send live calls to available agents
Ability to dial predictively in a campaign with an adaptive dialing algorithm
Ability to dial on a single campaign across multiple vicidial dialers
or multiple campaigns on a single dialer
Ability for an agent to call clients in

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User Reviews + Write a Review

UI

User in Marketing and Advertising

★★☆☆☆

"ViciDial CRM"

What do you like best? It is simple to use. We relatively use it for outbound calls. There is an option to view the status of each person logged in. Every person logged in has a different randomly generated dummy phone number assigned. What d...

LS

Liberty Settlement Funding

★★☆☆☆

Horrible Customer Service

PROS & CONS What are the best aspects of this product? This has the potential to be a good product if the customer service wasn't so lacking. What aspects are problematic or could work better? For one year, we did not use the product due to ...

LS

Liberty Settlement Funding

★★☆☆☆

Horrible Customer Service

PROS & CONS What are the best aspects of this product? This has the potential to be a good product if the customer service wasn't so lacking. What aspects are problematic or could work better? For one year, we did not use the product due to ...

AI

Administrator in Information Technology and Services

★★★☆☆

"Interface needs updating"

What do you like best? Reports and setup were easy to use. There were a lot of customization. What do you dislike? Interface is outdated. It looks like it's from the early 1990s. What problems are you solving with the product?...

MH

Marc Hermes

★★★☆☆

Unprofessional

PROS & CONS What are the best aspects of this product? After implementation, it was easy to use. Lack of support and unprofessionalism of their accountant team is awful What aspects are problematic or could work better? For one year, we did ...

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Frequently Asked Questions

How much does VICIdial cost? ▼

VICIdial offers 1 pricing plan(s):

VICIdial — USD0.00 Open-source

Does VICIdial offer a free trial? ▼

VICIdial does not currently offer a free trial.

What support does VICIdial provide? ▼

VICIdial provides Phone,Business Hours,Online (Ticket) support.

Is VICIdial cloud-based or on-premise? ▼

VICIdial is Cloud Hosted software.

What training resources does VICIdial offer? ▼

VICIdial provides Help Guides,Blogs,Video Guides for training.