3CLogic

By 3CLogic

★ 4.2 · 31 reviews Call Center Software Onetime(Perpetual License)

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About

3CLogic is an appropriate contact centre solution that helps companies to transform their cloud platform or CRM by integrating voice with the pre-existing digital channels of communications. The solution helps companies to improve their contact centre services by introducing voice-enabled self-service mechanisms. It also comes loaded with a robust call centre functionality that enables users to contact individual clients through leading platforms like ServiceNow, SAP, Microsoft Dynamics and SugarCRM. With 3CLogic, businesses can easily create, modify and manage dynamic call flows designed to work with external business workflows. The solution even allows companies to use third-party data, matching customers with the right agent who can help them in the most appropriate way. With 3CLogic, users are also provided real-time visibility into the performance-related matters of Interactive Voice Response (IVR) workflows. Thus enabling them to identify operational bottlenecks, deflection points or drop-offs on the go. Advanced keyword spotting rules

Key Features

✓ Outbound Call Center
✓ Inbound Call Center
✓ Concurrency Support
✓ Queue Management (Calls)
✓ IVR Support
✓ Auto Call Recording
✓ Call Monitoring
✓ Live Chat
✓ Progressive Dialer
✓ Predictive Dialer

Screenshots

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Pricing

3CLogic

USD0

Campaign Management
Inbound Call Center
Outbound Call Center
Predictive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Campaign Management
Inbound Call Center
Outbound Call Center
Predictive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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User Reviews + Write a Review

★★☆☆☆

"Great if your Small shop"

What do you like best? 3CLogic is clean neat system that work pretty well for smaller shops and can get the job done. thanks What do you dislike? It capability to scale with a bigger shop and heavier call volume is non existent and cost me to dis...

★★★☆☆

"Report pulling is difficult"

What do you like best? It has been great for our start up. But as we continue to grow, it seems to be unable to catch up. What do you dislike? Report pulling takes a very long time, is often inaccurate, and does not transfer well once exported. ...

★★★☆☆

"3C Software Review"

What do you like best? Love that multiple team members can be on the software at the same time. Calls come in and it automatically puts them in queue with the next team member. Allows for manual operation which is helpful. What do you dislike? It...

★★★★☆

"Long time relationship"

What do you like best? The interface is very easy to use. The team is always willing to try and meet your needs. What do you dislike? Doesn't have some of the functionality of some other dialer companies we use, but for the price they can't be be...

David B

★★★★☆

"Flexible System, and Great Customer Service Team"

What do you like best? Firstly, I think the support team at 3C Logic is amazing. They are quick to respond and help solve problems, and plenty of times in the past they have helped walk me through changes, even on a Sunday when we implemented a new...

Read All 31 Reviews

Frequently Asked Questions

How much does 3CLogic cost? ▼

3CLogic offers 1 pricing plan(s):

3CLogic — USD0.00

What is 3CLogic used for? ▼

3CLogic is a Call Center Software solution. Top features include:

Outbound Call Center
Inbound Call Center
Concurrency Support
Queue Management (Calls)
IVR Support

Does 3CLogic offer a free trial? ▼

3CLogic does not currently offer a free trial.

What support does 3CLogic provide? ▼

3CLogic provides Phone,Business Hours,Online (Ticket) support.

Is 3CLogic cloud-based or on-premise? ▼

3CLogic is Cloud Hosted software.

What training resources does 3CLogic offer? ▼

3CLogic provides Help Guides,Blogs,Video Guides for training.

Company 3CLogic

HQ Maryland,

Starting price Free

Deployment Cloud Hosted

Languages English

Free Trial Not Available