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Aspect Via

Aspect Via

By Aspect Via

4.5  ·  4 reviews Call Center Software Onetime(Perpetual License)
About
Aspect Via is a customer engagement platform that uses Amazon Web Services (AWS) cloud services and infrastructure. It covers all customer service bases, and takes advantage of the AWS cloud to eliminate the headaches and costs of maintaining traditional, loosely coupled contact center point solutions.
Key Features
  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Queue Management (Calls)
  • IVR Support
  • Auto Call Recording
  • Call Monitoring
  • Live Chat
  • Progressive Dialer
  • Predictive Dialer
Screenshots
Aspect Via screenshot 1
Screenshot 1
Aspect Via screenshot 2
Screenshot 2
Aspect Via screenshot 3
Screenshot 3
Pricing
User Reviews + Write a Review
AO
Abad O
★★★★☆
"Easy & Friendly to use"

What do you like best? The application is very user-friendly and intuitive. It does take time to learn the ins and outs but it is overall easy to use. I would definitely recommend this product. What do you dislike? I like all of the opti...

AC
Anthony C
★★★★☆
"Aspect Via Cloud is the way to go!"

What do you like best? I love the positive impact our customers get with a cross-channel, continuous experience. What do you dislike? I haven't found anything that I don't like about the product at this time. The ease of use through a...

UI
User in Oil & Energy
★★★★★
"Customizable and seamless"

What do you like best? I enjoyed the data layout and use of customizing the various aspects of scheduling and performance monitoring What do you dislike? The reverification screens are unreasonable What problems are you solving ...

★★★★★
"Customizable and seamless"

What do you like best? I enjoyed the data layout and use of customizing the various aspects of scheduling and performance monitoring What do you dislike? The reverification screens are unreasonable What business problems are you solving with t...

Frequently Asked Questions
How much does Aspect Via cost?

Aspect Via offers 1 pricing plan(s):

  • Aspect Via — USD0.00
What is Aspect Via used for?

Aspect Via is a Call Center Software solution. Top features include:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Queue Management (Calls)
  • IVR Support
Does Aspect Via offer a free trial?

Aspect Via does not currently offer a free trial.

What support does Aspect Via provide?

Aspect Via provides Phone,Business Hours,Online (Ticket) support.

Is Aspect Via cloud-based or on-premise?

Aspect Via is Cloud Hosted software.

What training resources does Aspect Via offer?

Aspect Via provides Help Guides,Blogs,Video Guides for training.

Tool Info
Company Aspect Via
HQ Arizona,
Starting price Free
Deployment Cloud Hosted
Languages English
Free Trial Not Available
Best For
Enterprises SMEs
Customization
No
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