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Bright Pattern

Bright Pattern

By Bright Pattern

★ 4.3  ·  52 reviews Call Center Software Onetime(Perpetual License)
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About
Bright Pattern is an omnichannel call centre software that enables companies to easily connect with their customers via call, email, text, chat, video and more. The software ensures consistency and quality within customer-specific interactions with the help of its built-in, omnichannel and AI-supported quality assurance capabilities. Further, with Bright Pattern, companies can provide their customers with effortless communicative services in real-time, besides enabling them to switch between channels while on call. The software helps agents to personalise customer experiences across all channels with the help of customer CRM data and key customer information accordingly. Large teams can depend on Bright Pattern’s omnichannel contact centre solution, in order to communicate with in-house team members or external clients. Bright Pattern also comes loaded with a plethora of CRM capabilities enabling users to track customer-specific journeys across different channels. Moreover, the software ensures seamless customer experiences and optimises call centre performance with AI-powered Omnichannel
Key Features
  • ✓ Outbound Call Center
  • ✓ Inbound Call Center
  • ✓ Concurrency Support
  • ✓ Queue Management (Calls)
  • ✓ IVR Support
  • ✓ Auto Call Recording
  • ✓ Call Monitoring
  • ✓ Live Chat
  • ✓ Progressive Dialer
  • ✓ Predictive Dialer
Screenshots
Bright Pattern screenshot 1
Screenshot 1
Pricing
Bright Pattern
USD0
  • Discovery and Design Workshop
  • Configuration and Customization to customer requirements
  • Testing and Evaluation
  • Agent and Supervisor Training
  • Administration Mentoring & Knowledge Transfer
  • Discovery and Design Workshop
  • Configuration and Customization to customer requirements
  • Testing and Evaluation
  • Agent and Supervisor Training
  • Administration Mentoring & Knowledge Transfer
Get Started
User Reviews + Write a Review
UI
User in Marketing and Advertising
★★☆☆☆
"Bright Patter Review"

What do you like best? I can honestly say I do not really like anything about bright pattern. It functions ok, but not easily. What do you dislike? There is so much that needs to be improved. The layout of a long back and forth email ...

★★★☆☆
"The Good, The Bad and the Ugly"

What do you like best? Pretty solid system and can be easy to administer. What do you dislike? Sometimes it's hard to determine how to do things since documentation is very sketchy. I also have an issue on the amount of time it takes to return wi...

★★★☆☆
"Difficult integration"

What do you like best? customer service is usually very prompt. What do you dislike? Bugs. Since the upgrade it feels as though there have been more bugs. It's also been extremely sluggish to get our integration completed. The UI could be eas...

UI
User in Staffing and Recruiting
★★★☆☆
"Bright Pattern"

What do you like best? Organized, functional and smooth most of the time What do you dislike? Logs off randomly, doesn't automatically update What problems are you solving with the product? What benefits have you realized? ...

UI
User in Retail
★★★☆☆
"Bright Pattern Review"

What do you like best? I like the overall look of the user interface. What do you dislike? I do not like that you cannot hear when you are receiving an email like you can when you receive a chat message or phone call. Recommenda...

Frequently Asked Questions
How much does Bright Pattern cost? ▼

Bright Pattern offers 1 pricing plan(s):

  • Bright Pattern — USD0.00
What is Bright Pattern used for? ▼

Bright Pattern is a Call Center Software solution. Top features include:

  • Outbound Call Center
  • Inbound Call Center
  • Concurrency Support
  • Queue Management (Calls)
  • IVR Support
Does Bright Pattern offer a free trial? ▼

Bright Pattern does not currently offer a free trial.

What support does Bright Pattern provide? ▼

Bright Pattern provides Phone,Business Hours,Online (Ticket) support.

Is Bright Pattern cloud-based or on-premise? ▼

Bright Pattern is Cloud Hosted software.

What training resources does Bright Pattern offer? ▼

Bright Pattern provides Help Guides,Blogs,Video Guides for training.

Tool Info
Company Bright Pattern
HQ South San Francisco,
Starting price Free
Deployment Cloud Hosted
Languages English
Free Trial Not Available
Best For
Enterprises SMEs SMEs
Customization
No
Categories
Call Center Software
Links
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